Bitters & Bottles

Works exactly as intended, with lots of options and flexibility. Well priced and support is excellent.

Works perfectly, eliminated a ton of customer confusion. Support super responsive and helped set it up on our store. 10 out of 10!

UPS Access Point is a great service, saves us a lot in shipping charges and missed deliveries. Very happy that Hub Box can add this as an option to our store. Hub Box has also worked steadily at optimizing this service, which I love. Some customers were booking Access Point by mistake (breezing through checkout without paying attention to the shipping methods.) Since they tweaked shipping method ordering so Access Point must be proactively selected (aka it doesn't show up as the default/pre-selected shipping method - even if it is the cheapest), that customer confusion has been eliminated. And it is still super popular. Now they are rolling out a new alert so customers will know when their package reaches the Access Point and is available for pickup. This communication doesn't come from UPS/shopify, so it is filling a gap and will reduce another area of confusion from customers who weren't paying attention to their tracking. I am hoping for one last update - the ability to set tiered pricing rates. Currently the option is to set one shipping rate for every package, whether it weighs 1 pound or 100; whether it is going 2 miles or 2,000. Our rates vary substantially depending, so being able to add $X amount per Y pounds or setting rates by shipping zone would be a huge help.

Perfect experience with Skio! Great software that is very easy to use and lots of support onboarding. It has integrated perfectly into our Shopify store and Klaviyo flows. Customer experience is great and our new signups began to increase immediately. Backstory on why we ended up with Skio... Our store has run a subscription for a few years, but we needed to migrate from our outdated platform. Our subscription has an unusual setup, and when I talked to everyone else to find out if we'd be compatible - they ran through their sales pitch and basically said, just change your model to align with how we work. Skio took the time to understand what we were doing, and brainstormed how we could use their tools (which are thorough, intuitive, and very flexible) to accomplish our particular subscription goals. Special thanks to Karl for all his help :)

Added the Reviews feature, and before we've had a chance to even send out a single review request, a notification has come through that we've "used 97% of your monthly plan for reviews." Not 1 single review request email has even been sent. And we owe $250 in review request charges? Doesn't make a lick of sense. A review feature should bill based on reviews. Klaviyo is already a super pricey platform, really disappointing to see them treating well paying customers like this.

Had a rocky start, but stayed in communication with the Webkul folks, they figured out which part of their code was creating an error on our site - and they were quick to get it fixed and updated. I've found the interface is easy to use, and they have options that aren't included in any of the other auction apps - an essential bonus for us. Very happy to have this as part of our store now.

The BEST wishlist app for Shopify. Developer is super responsive, helped us set up and customize for our shop, and after using for a few weeks now, very happy to report that it has all of the features we were looking for. Previously we had used Wishlist Plus, which automatically deletes items from customer wishlists after 3 months. That upset a lot of our customers when their lists went missing - so happy we aren't going to have that problem anymore!

Items are automatically deleted from customer's lists over time. We've had many customers complain about coming back to reference their lists, only to find out they didn't have one anymore. The developer was not helpful when we pointed out that this was an issue. "I can understand how the customers would be frustrated when their list goes missing and I would suggest to share it with the customers so they are aware of it."

Does so much more than the other tagging apps, and for a much better price! Can tag customers, orders, and products all in one - other apps separate these out and charge you for each. I've reached out for help on a couple of occasions, Juan was quick to respond with assistance beyond my expectations. Must have app.

Love this app! We've generated so many additional sales with this app. Now there's no need to remember to reach out to customers when you restock a high demand item!