BL Lashes
South Korea
Reviews (8)
The service was excellent—very friendly, with prompt assistance and quick responses. Everything was perfect!
I chatted 'Ozzy' about my issues He is good of consulting I am curious about error page redirect to main homepage. Ozzy promised me he find the way and email me to im20min@agnbeauty.com Please do that good luck
The help support is quite fast and resolved all the issues we faced so far. Highly recommended! Thank you so much
this is a very good app and the staff is very helpful. thank you
Developer reply ·
This kind of review motivates our team to perform at its best. :)
I never get disappoint from the team . Every time I got complete solution with nice gesture which is make me much obliged and happy !
This app is VERY UNSTABLE and SO FRUSTRATING. The app is so unstable, it constantly messes up my whole cart/checkout/discount system. This app makes my whole business look like a joke. Shouldn't be this unstable, especially when I am selling to wholesale customers with big orders over $10,000. After using this app for 3 weeks, I have received so many complaints from the customers, I can't do my daily job because I am just cleaning up the mess the app is making every day. The most frustrating part: I contacted the support team several times over many weeks, beggin for help, they often comes back to me with 2-3 delayed answer without actually solving the problem but keep giving me generic answers like they can see them fine in their screen. and when I ask a further question or actual screenshot to follow up, they go quiet for another 3 days while my customers are getting increasingly mad at me. I requested a call or live chat to resolve outstanding issues but they simply refused to do it because (they said) they don't have a capacity to take any call. Come on! Seriously? I am losing customers and sales every day. The team who makes this kind of wholesale app should take a more responsible approach to maintain the app to actually work.
Developer reply ·
Hi, we are sorry to hear that you are having trouble with Wholesale Club at the moment. The app has been incredibly popular and we are experiencing a higher than normal amount of support request. We've already escalated your issue within our team. Expect to hear back very shortly!
Amazing help by their support team, going extra miles to ensure our report is in perfection. I am very happy with the app and it helps to generate all kinds of report, very fast, helpful for a business like us that needs excel reports to key-in to our own ERP system.
I needed an app to support extracting some data into excel file which Shopify basic function wasn't equipped to do. The possibilities you can do with this app is LIMITLESS. At first, I was a little overwhelmed but their customer support was always there to help. Very helpful support, quick response, AND a functioning app. I love it.
