A Twist Of Date
United Kingdom
Reviews (10)
Have been using Shopify Inbox for years with no issues. The latest update is completely unusable. No way to customise the look of it properly, no back buttons for customers to return to, the design makes no sense and there is too much information to fill in, in order to start the chat. Customer contact has dropped close to zero after this update defeating the whole point of having the website chat. Please provide an option to revert back to the old version.
Developer reply ·
Thank you for using Shopify Inbox for years, and we’re sorry this update disrupted customer contact. You can reduce the information required to start a chat under Sales channels > Inbox > Chat settings > Collect customer details. Select Require name and email for an experience closer to the previous Inbox, or Allow anonymous chats. To customize the chat’s size, colors, font, and other styling, click the pencil icon on the same page to open the Theme editor. We also appreciate your feedback about the missing back buttons and confusing navigation. We’re working to improve this experience.
The support and developer team always go above and beyond to resolve any issues and help implement customisations. Since I've started using the app a few months ago, they've implemented lots of new features and are constantly improving the functionality.
Really great app, I use it throughout my whole store
This app gives you complete flexibility to adapt the sticky 'add to cart' to look exactly how you want - seems to be by far the best one on Shopify App store. The support are incredible as well. Definitely recommend to other merchants.
Developer reply ·
Thank you for your review! 🙌 We are always happy to assist our valuable merchants! 🚀 Zydrunas
The app works really well compared to some other ones I've tried and the support for customisations is incredible - probably the best I've ever dealt with. These developers are brilliant.
Developer reply ·
Thank you so much for your kind words and support! 🙏 We're glad to hear Lably is working well for you and that our support team could help with the customizations. If you ever need anything else, we're always here for you!
Only started using the app a day ago, but great experience so far and the customer support is very fast and accommodating
Niezl has been very patient and accommodating when helping me to customise the Tolstoy app to suit my shop's requirements. Haven't set the app live yet, but the support has been great so far.
Very easy to set up and Sam was amazing in helping me customise the look of the widget very quickly.
Hai NN and Joy have been fast and efficient in solving a styling issue with one of the password pages in my shop. Thank you.
Developer reply ·
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there. Wish your business all good!
App is easy to use and the customer support is fab. They have been very helpful over a Zoom call in customising the way the widget looks on my site.
Developer reply ·
Thank you for the wonderful review! 🙏😊
