Luminance Skincare
United States
Reviews (10)
Extremely slow Im thinking of canceling :: we're talking 5+ minutes to load recommendations to the cart
Developer reply ·
Hello Luminance Skincare, Thank you for taking the time to rate our app. We’re truly sorry to hear about the slow-loading issue you experienced. Your experience matters a lot to us, and we want to assure you that we’re fully committed to helping you get this resolved as quickly as possible. We’ve checked on our side, but unfortunately, we didn’t find any chat or email correspondence regarding this issue. We would have been more than happy to assist you sooner had we known. Please rest assured that we’re here to help, and given the chance, we’d like to look into this for you right away. Our team has been trying to reach you, but we haven’t received a response yet. We also noticed that the app is currently disabled on your store, which prevents us from running tests and properly diagnosing the issue. Once we regain access or hear back from you, we’ll make this our top priority and ensure everything is working smoothly for you. We truly value your feedback, and we’re committed to turning this experience around. Your satisfaction is extremely important to us, and we want to make sure the app performs exactly as you expect. Please feel free to reach out to us at your convenience or contact us directly at support@codeblackbelt.com so we can assist you immediately. We’re here for you and ready to help every step of the way. Hoping to hear from you soon! Code Black Belt Support Team
Brilliant app. Brilliant and rapid customer service without having to go through a pain in the butt bot. I love this app and their customer service and highly reccommend them
Ellie was knowledgable, professional and polite. Answered all my questions patiently and completely. Extremely high level of customer support :: a rare thing these days. I am very pleased
Developer reply ·
Hi Luminance Skincare store admin, Here's Ellie from the OneMobile team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneMobile users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneMobile. Also, I highly recommend you to check our blog for the latest news regarding not only OneMobile but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io Regards, Ellie OneMobile by OneCommerce
Excellent support in the real time video format :: the individual was very clear and solved my confusion in just a few minutes. Thanks
The app support is without question excellent. Clear. Precise. Professional and easy to reach. In a world that no longer picks up their phone this company is a breath of fresh air. I highly reccommend! Rahul and Vinduja
Yaci was smart, professional, courtious and patient. My highest regard for her. World class support. It's rare to encounter a person with this special and unique skill set. Give her an extremerly generious raise :: she deserves it!
Developer reply ·
Our team takes great pride in providing world-class support to our customers! We appreciate your kind words and thank you for choosing our app. If any questions come up or if we can help along the way, please don't hesitate to let us know. Our team here at Booster Apps will be delighted to assist you. All the best, Kevin
So far so good :: this is of course with the help of Flora :: the very excellent supprot technician from Layout Hub. Flora is to the point with her very excellent guidance. Hard to find good customer support. Somebody should give Flora a promotion and a raise
Simply WONDERFUL CUSTOMER SERVICE!!! The best i have encountered in years. Quick. Knowledgable. Patient. Polite. Professional. And the app works well and does what it says. The Chat Technician Jason is awsome!
Simply the finest example of knowledgable, polite, professional and technically savvy customer support. Rivo is the best in the business
Developer reply ·
Thank you for the wonderful review! 🤩 We appreciate you using our app and for helping to share the word about us! Cheers to success to you and your business! All the best, Kevin
Seriously nice app. It does everything advertised extremely well. Customer service responsive, professional and smart. I could not be more pleased. I highly reccommend
