Kakushin
Canada
Reviews (9)
Beware, they have an option for international shipment that you can either agree to pay for the client's taxes and duties, or decline and leave it up to the client. In our system, we don't charge the client they cover those ourselves and have always left this option purposly unchecked in shipstation - however, despite this option unchecked we have been backcharged 500$ and when despiting their answer is, that's how it is. I cancelled and will never go back to this system because of their hidden charges.
Developer reply ·
Thank you for taking the time to share your experience with us. We’ve located your open ticket, and a manager will be reaching out to you shortly to assist further. We appreciate your feedback and the opportunity to make things right.
Not only this is an amazing tool, but the staff there is some of the best I've dealt with in a while. This morning I spoke with Paulina and she has been a charm to deal with. Thank you guys!
Developer reply ·
Thank you so much for your glowing review, Mike! We're thrilled to hear that you're finding our tool amazing and that you had such a positive experience with our team. We pride ourselves on providing excellent service, and it's truly rewarding to know that we've met your expectations. If you ever need anything else, please don't hesitate to reach out.
Just starting using it but I like it - more user friendly than other tools and compatible with my collection setup.
Developer reply ·
Thank you so much for the review! We’re glad to hear that you’re enjoying your experience with our app. We’re always here for you anytime so don’t hesitate to contact our support team at support.qikify.com. Cheers!
Great support I received from Mia tonight. Fast response and great resolution.
No complaints on the service other than two POS terminals that burnt in 2 years.
Developer reply ·
Hello Kakushin, Thanks for leaving us this 5-star review! We are happy we could assist you. The Support Team
1. Limited options compared to other apps. 2. Their support is extremely slow. For those reasons, I uninstalled. 2023-10-02: we updated our review from a 1 start to a 3 star simply because they ended-up doing changes to their software based on our feedback. That said, their app remains expensive and the response time was initially quite slow...
Developer reply ·
Hello, We appreciate your feedback. Based on your request, we have added new features to the app: 1. You can now select the pop-up placement as 'Home Page' 2. In the trigger section, set the 'Trigger how many seconds after landing' to trigger the popup after X seconds when a customer lands on the page. 3. Finally on the last page of the offer setting, turn on 'show only once' to not show the popup again to a user. Do check it out and let us know if you need any further assistance. We are here to help you succeed :) Warm Regards Arpit Team Zegsu
Great tool, great support from Rotem. Thank you!
These guys are amazing. They helped with the install - ran into a few minor issues and fixed them so fast that I was amazed. The app works better than our old one and they customer service is A1. 5 star from me!
Developer reply ·
Hi Michal, I'm Frederick from Transcy. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you! Best Regards Frederick Transcy by OneCommerce
