Kats Cookiez
Canada
Reviews (8)
We have been using this app for a few years, the functionality is reliable and my customers love getting rewarded with points that they can use on future purchases. Recently had a question for support and although it wasn't an urgent issue, they responded immediately and thoroughly. Would highly recommend.
Developer reply ·
Firstly - thanks for being a loyal Merchant! We are really happy to hear you're finding Smile reliable and that our customer support team were able to advise you quickly.
This app was easy to implement into my store. Very user friendly. Does exactly what's expected and I couldn't be happier that I don't have to go into my theme code to have a simple option of showing only certain variant images. The best part is customer support, shortly after installing the app I got a message from customer support letting me know that they are available if I needed any help getting the app running perfectly in my store. There was one thing I was unsure about and they offered a suggestion and cleared it up for me right away. Excellent customer service will always set you apart from the rest, thank you!
Developer reply ·
We’re thrilled that you had a great experience with Rubik! We aim to make variant image management as easy as possible for you. If you ever need any more help with Shopify product variants or anything else, feel free to reach out to Rubik’s support team. We're always ready to assist!
I've only started using this app but the install and setup was a smooth process. I had some questions about the customization and customer support responded within minutes and solved my issue immediately. I've had my store for about 3 years and this is by far the best customer support response I've ever had. I think this app is going to add a lot of value to my site visitors, 100% happy with it!
The customer service for this app is phenomenal! I needed some extra functionality for a product with varients and they came back within a few hours with added options in the app to fit my needs. They made it function exactly how I needed it to. Fantastic!
Developer reply ·
Thank you for choosing and reviewing our app. Hope we can help you to maximize your sales performance! :D
I used this app to offer a gift wrapping add-on during the holiday season. It was easy to set up and customize the colours and appearance. the sales analytics were helpful as well. When I had a question, support was super fast with a response, thank you Lasandra! Overall this app did exactly what I needed and I'll probably keep using it for regular gift wrapping options year round.
Developer reply ·
Hello to our friends from Kats Cookiez Thanks for sharing your review with us and the community. We're thrilled to learn that Lasandra was able to help you with the app. We’ll make sure we pass your kind words along to Lasandra, who we know will be delighted to read your comment. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! Cheers, Pushpesh & the In Cart Upsell & Cross Sell Support Team
This app makes it easy for my customers to choose a pickup or delivery date and saves me time because I don't have to contact them to make those arrangements. The setup was generally easy to go through but when I had questions or a problem figuring something out, the support team was quick and courteous. This app is absolutely essential to my store now. If there is one feature I would wish they could add, it's to be able to blackout specific hours on certain days, not just the entire day.
I have only started using this app but so far I am impressed with how easy it was to set up and the speed at which customer support replied to my email inquiry.
