Layla Collection
Kuwait
Reviews (7)
Terrible support. They gave me wrong instructions to move from the public app to the private app. My services were down and they weren't able to help me!
Developer reply ·
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
An amazing app. User friendly and very easy to use. But more importantly customer support was outrageous. Ripas was really helpful and resolved A LOT of issues related to the layout. Borya carried on after Ripas' shift finished. Honestly speaking they provided excellent support spending hours with me online resolving all my requests. Elen was also of great help and assistance! Thanks a lot Ripas, Borya and Elen! Very quick responses, efficient, effective and extra friendly!
Great app. Helped me send confirmation SMS to my customers. Sometimes the SMS is not sent but mostly it works fine.
I installed this app after big struggles with my invoices. I wanted to export customized invoice templates in bulk and automate the creations of invoices. This app didn't only have it all done, but also created invoices automatically, as orders were placed, and saved them directly to my Google Drive! Customer support was top-notch. Very prompt, helping and very professional. I strongly recommend this app!
Developer reply ·
Thank you for your review and support!
Bad app. Bad support. Wanted to translate to Arabic with right to left layout The app messed up my website layout (for the translated language only) I contacted support asking them to correct these changes. Karina responded with a silly email telling me they cannot "redo a site" for me. I chose another app, had the same problem, but they resolved all issues for free! Weglot is a bad choice! Response: You should've handled this issue in a more professional manner rather than saying "redo a site for you". I never requested changes for my site. I was requesting your team to correct faults caused by the Right To Left (RTL) view. If you had a little more experience in RTL layout you would've understood what I meant. The other app understood the issue and worked with me and they resolved everything. I had the right to review and I posted what I believe. Weglot is a bad choice. Good luck to you too :) Response: I have no interest in fighting you as well. And I am not gearing nothing to hurt no one. I wrote what I think in a direct way. Again, I am not asking for any changes on my website. If I want to "redo" my website I would hire a developer for that. Not install a language app and ask its customer support team to redo it for me. The response didn't relate to my request and was inappropriate. I am installing your app to add Arabic. After I did, the layout changed to right-to-left. However, there were drastic mistakes in that change. Some elements changed other elements remained left-to-right. That is why I was very disappointed when you said "we cannot redo a site for you". I wish you the best of luck.
Developer reply ·
Update: Thanks again for your second response but if you wish to settle this matter, We recommend you email us back directly as it seems your responses are geared to hurt Weglot in a non-cordial way. We are here to just help out our wonderful users and have no interest in fighting with you :) Again, best of luck to you. We are so sorry to hear you believe our responses were silly but here at Weglot, we do not take any email from our more than 50k+ happy users as a joke. We know Weglot is not for everyone so we are happy you found a provider that works with your needs. We are here to provide all our users with the tools to make their site multilingual but like all apps, we have our limitations in the work we can do in making changes to their site. We like to let our numbers speak for themselves and with more than 600+ 5-stars reviews, Weglot is a great choice in support and multilingual needs :) Best of luck Mahmoud!
I used this app to help me do a contact form. It was easy to use and flexible. I would recommend they add more fonts and allow access to my own fonts as well. But generally it is a good app and I recommend it!
Developer reply ·
Hey Layla, Thank you for letting us know about more fonts and use your own fonts. I sent your feedback to our Product Management Team. If you need any help please send us an email to support@powr.io. Thank you, POWr Support Team.