Beyoutiful Wandz
United States
Reviews (5)
I normally don’t leave reviews, but this experience was unacceptable. After installing Adwisely on my Shopify store, I personally paused my Google Ads campaign — only to find out later that someone from their team manually reactivated it without my consent. This resulted in unauthorized ad spend charged to my account. When I confronted them, the Adwisely representative admitted in writing that he restarted my campaign “to allow it to continue learning,” despite me never granting permission. Their own chatbot even confirmed this violates their own policy. While I did eventually receive a refund for the unauthorized charge, the company refused to offer any further remedy or accountability for the breach of trust. I run a professional e-commerce business, and having a marketing app make unilateral decisions with my ad budget is completely unacceptable. I’d caution other business owners to think carefully before granting Adwisely access to your advertising accounts. Unauthorized actions on client accounts are not acceptable—refund or not.
Developer reply ·
We’re sorry this experience left you frustrated — your feedback is valid, and we’ve taken it seriously. Our ad expert resumed the campaign believing it was paused by mistake (which can happen automatically in Google Ads) to protect its learning phase and performance. We issued a full refund for the overspend and improved our internal process to ensure clearer communication moving forward. We genuinely tried to resolve the situation fairly. When a request for a full year of free service was made, we explained it wasn’t possible within our business model — and we regret that this led to further disappointment. Our only goal was to help your ads perform better and support your business growth, never to act without care or transparency. — The Adwisely Team
Good so far. The customer service has been great, going above and beyond to ensure that I am setup correctly.
Ruzsel John Nabong made this super simple and was able to help me greatly!
Developer reply ·
Thank you for your feedback! We're glad to hear that Ruzsel John Nabong provided you with excellent assistance and made your experience super simple.
Love it!! Nicole is amazing and goes out of her way to help and explain things! Thank You
Initially this app did not work correctly with my theme. I reached out to customer service and they quickly fixed the issue and provided exceptional service. The app is easy to use and it works great in my store.
