Glacier Peak Holistics
United States
Reviews (6)
The app works well. When I did encounter issues, support was very responsive.
They did an update in December in the middle of Christmas promotions which completely changed the app. Not only that, it changed my $58 product to a 58% discount and WENT LIVE. The pop up in the cart didn't work and we spent 6 hours on chat support with someone who didn't know ANYTHING. This is like like 3rd time this has happened. Good news tho. She offered to get the engineers on solving the problem asap. I explained it was a Christmas promotion that we had heavily advertised and it was not working. They did get back to me - last week. That's February. And the support said "here it seems to be working fine" sorry for the delay. PS - NOT working fine. They also changed the billing from $9.95/mo to a bill that changes based on how much revenue you bring in. WHAT? So my bill jumped to $50/month for no additional benefits. The service is TERRIBLE. The product changes frequently and there are SO many bugs.
Developer reply ·
Thank you for your review. We are sorry that your experience with us wasn't at the expected level. We'll investigate the shown price issue to see what happened in this particular case. Regarding the app's pricing, it's clearly structured on Shopify's app store and on our website. We charge based on the amount of revenue generated through the app, the app is free for up to $100 of generated revenue, and then the price increases based on the amount charged every month. We reached out to you directly through email to see how we can help you to solve this issue. PickyStory team.
The customer service of this app. is amazing. I have never struggled to get hold of anyone, especially today. I spoke to Tommy and he was very helpful.
Developer reply ·
Thank you so much! It is a pleasure assisting you. We really appreciate you taking some time to share your feedback. We will keep trying our best to contribute to your success. Please feel free to reach us at support@secomapp.com or via the in-app chat channel in case you need a hand.
Awesome app, and truly awesome service. Money well spent!
