Alfresco Chic

We decided to launch our first loyalty programme alongside our Black Friday campaigns this year and after a bit of research, we landed on Smile as the best option. It’s only been around a week since we launched but so far we have been delighted by the results! The app is really simple to set up and you can be up and running in just a few minutes with a basic set up. Customers started to engage with the programme straight away and we are already seeing customers starting to redeem their reward and we have just received our first referral! The support team at Smile have been incredibly helpful, first in arranging a demo call to walk me through the app and it’s features, which was super helpful when making a decision. They have also been incredibly helpful in answering any questions I have had along the way. A special thanks to Andrea and Cole for all of there support – they have both been superb. Overall very pleased with he app so far and can’t fault the customer support. Would highly recommend!

We have been using ZipChat for around 2 months now and I have to say, it's really impressive. Even 'out of the box' the AI does a fantastic job of responding to customers questions, making recommendations etc. and the responses are far superior to a lot of 'chatbots' I have come across, even for huge corporates. There are then several ways you can train the AI through simple steps to make it even better, and the app has some fantastic features to help you make the most of its capabilities. The level of support has also been second to none. Alessandro has been super helpful in helping getting everything set up and providing advice on how to get the most out of the app. Overall a fantastic app and amazing support. Really exited to see what it can do over time as it continues to learn and we can really start to embed it as a member of the team.

We recently installed the app primarily to be able to sell products on pre-order and have been really happy with it so far. We haven't explored back in stock alerts yet but for pre-orders, the app is fantastic, it does exactly what we wanted and is really simple to use. The customer support from the team has been really exceptional. Anamm has helped me on several occasions (including a 30 min call to help with set up) and has been amazing. Very responsive and super helpful - if I could give 6 stars for customer support I would.

We've been using the app for a while now and it's great, really simple to use once set up and keeps everything nice and organised. What I really love though is the level of support we have had from the team. Meghan has been absolutely amazing in helping us resolve any issues, always very quick to respond and always going the extra mile to help. I really can't fault the customer support from these guys, really is first class!

Great app for more complex shipping rules that Shopify can't accommodate. We are using it mainly to set different shipping rates for each supplier and ensuring the customer is only charged one delivery charge where they order multiple items with different shipping rates. The support from Vignesh has been great, very quick to respond on the Live Chat and always manage to resolve any issues quickly. They also offered a free Zoom call to help get everything set up, which was invaluable.

There is zero customer support from this app on the free plan, not even email. I know many aps will limit support on free plans (e.g. you don't get live support), which is fair enough. However, you can't even reach anyone by email if you have a problem without upgrading to a paid plan. We are a new and growing business so where we can we are using lower cost or free plans to begin with, but will of course upgrade as appropriate as we grow. But if this is how Klaviyo approach customer support, why would I upgrade to a paid plan. To be fair, for what I am currently using for at least, the app works well and is fairly user friendly once you get used to it.

Great app and really simple to use. Had a recent issue with some formatting of one of the widgets so reached out to the support team, Suriyaa was supert helpful and got the issue resolved in just a few minutes - great support.

Only just started using the app today but it works like a charm and super simple to use. I had to contact customer support to help with some formatting, they got back to me in minutes and were able to resolve the issues very quickly - great support from Eivydas.

Really good app and first class support from the team, in particular Soulaimane who helped me very recently. Would highly recommend.

Only just started using the app but contacted customer support to help with setup and they were super helpful, even offered a demo call to help get me started. Early days but based on my experience, would highly recommend!

Just started using the app for our new ecommerce store and needed some help / advice on set-up. I got in contact with Pandectes through the live chat and spoke Christos who was super helpful, he took the time to walk me through the different options, made recommendations on what I could improve and helped me make the necessary changes. Fantastic customer support, would highly recommend!