Kaylabé Produits cosmétiques naturels
Canada
Reviews (12)
Excellent support ! J'ai contacté l'équipe pour un problème de liens résiduels après désinstallation d'une autre app, et ils ont répondu rapidement, proposé d'investiguer directement et une aide pour optimiser mon score SEO. L'app est complète, l'audit détaillé et l'équipe vraiment à l'écoute. Je recommande ! Nothing to say, they are at the top!! the application is super powerful and Liam's customer service is exceptional. I immediately saw an improvement in my store, I highly recommend.
L'application déforme l'aparence des produits dans les collections. le service client est trop long à répondre et quand ils le font c'est à 3h du matin. C'est dommage, l'application semble être prometteuse mais le support est terriblement lent et mauvais.
le service client est au top ! Merci beaucoup Janet.
I want to cancel the $15 SMS package but when I do it myself the system cancels everything including my emails even though it is the SMS that I want to cancel. Weronika says that they cannot cancel this service on their side that I no longer want. IT LOOKS LIKE A HOSTAGE TAKING
This is a very easy application to install and is very useful in my store. Samriddh from customer service is the best, he was able to help me install with the cname with patience and kindness especially since I had a stroke, and I am a little slow. Thank you samriddh!
Fatimah est extraordinaire, elle m'a aidé pas à pas pour configurer 2 applications. Merci Fatimah !
Developer reply ·
Merci pour ce retour positif! 🌟 Fatimah est vraiment extraordinaire, et nous sommes ravis qu'elle ait pu vous aider pas à pas dans la configuration de vos applications. Si vous avez besoin d'aide supplémentaire, n'hésitez pas à revenir vers nous! 😊
I believed them but the package I had blew up by itself, it wasn't me who canceled it and I didn't realize it, because everything seemed to be working. I contacted them a few times and your agents did not tell me that the problems were related to the basic plan. And as luck would have it, the package I had was increased. I don't like the dishonest process, you no longer deserve the 5 stars I gave.
Developer reply ·
Hi Aissata , This is Peter from Transcy and we sincerely apologize for any inconvenience causing to your experience - In relation to your main concern that your plan was downgraded to Free plan without your approval. To be specific, we're not allowed or unauthorized to do any actions with your plan, so we're wondering if you have someone else who have the right permission to do it. Also you can recheck with Shopify for further investigation - We have seen that one of our colleagues is following your case, he gave you clear explanation with the relevant solutions, please kindly check your email and let him know if you need further support. Regards, Peter Transcy by OneCommerce
Le service client est hyper réactif, Amit a été au top quand j'ai eu besoin d'aide. L'application fait tout ce qu'elle promet et plus. J'ai hâte de voir les résultats, mais je crois la promesse de Skai Lama.
Gorgi's customer service is exceptionally fast and efficient. Everything we expect when we want to make a change Thank you I am in love with this app
Developer reply ·
What a nice review! Thank you so much for the kinds words, we appreciate your feedback! 😊 Enjoy using out app and if you need further assistance, Zeus and Gorgi will be able to help again! 😉
Complicated application to install when you have a personalized theme even if it is version 2.0. Their customer service is too slow, for 5 days I have been trying to correctly install their application which does not display the bindle in my store - I will have to delete it but a big waste of time this holiday season.
Developer reply ·
We're sorry to hear about the frustration you've experienced and understand how important it is to receive timely assistance - especially during the holiday planning season. Your input is valuable to us, and we take all user reviews seriously. Firstly, we want to assure you that we are committed to providing timely support, and we'd like to note that our team responded to your email within 24 hours, as indicated by the auto email sent to you. In regards to your recent issue, we would like to investigate the matter thoroughly to ensure a resolution. However, it has come to our attention that you have removed our access, hindering our ability to complete a comprehensive investigation. We kindly request your assistance in updating your access to the app. This will enable our team to delve into the issue further and resolve any outstanding concerns.
Je viens de l'installer, mais après plusieurs années, je crois avoir trouvé ma perle. Application simple, polyvalente et efficace. Dale du support technique mérite un 10 étoiles tellement il est génial. Il est fantastique, je recommande !
Developer reply ·
Bonjour Kaylabé Produits cosmétiques naturels, Merci beaucoup pour l'avis de 5 étoiles! Notre équipe est ravie que vous aimiez notre application! Les fonctionnalités faciles à utiliser et les diverses personnalisations sont ce dont nous sommes fiers, et c'est un tel honneur de savoir que vous l'aimez :) Dale sautait de joie en lisant vos mots gentils ! Il s'est senti béni d'avoir la chance de soutenir un client aimable comme vous. Nous ne sommes qu'à un message de vous via le chat en direct ou l'adresse e-mail help@bonloyalty.com. N'hésitez pas à nous contacter chaque fois que vous avez besoin de notre aide. Meilleures salutations, Mia L'équipe de BON.
Absent customer service does not respond to emails or respond completely alongside. Really a shame I installed it then remove it 2 times because no response to my emails of requests for help when I chose the paid plan. It is the first opinion that I leave
