Sowears
United States
Reviews (11)
the customer service is spot on the person dealing vishal is really informative and knows whats he doing, guided us step by step Customer services: 10/10 App itself is really userfriendly few things here and there nothing that cant be fixed 9.5/10
We have been using this app for several years and were happy with it. Unfortunately, after accidentally upgrading our plan, we were moved to a completely different pricing model without any clear warning. We used to pay around $5 to $7 per month. Now we are being charged around $150 per month because the pricing is based on the number of orders. This pricing model makes very little sense for our business, especially when the app simply displays size charts and has nothing to do with order processing. The biggest issue is that once you have created 100+ size charts, switching to another app is extremely time consuming and difficult. It feels like customers are locked in and forced to accept the new pricing. The pricing is not transparent, and we were never clearly informed that a simple plan upgrade would permanently move us to this expensive order based model. The app itself works well, but the pricing policy is very disappointing. I hope the team introduces a fair pricing option for long time customers instead of forcing them into an unreasonable pricing structure.
Developer reply ·
We’re sorry this plan change resulted in such an unexpected price increase, especially after years of using Kiwi and building more than 100 size charts. We understand your concerns about pricing transparency and the difficulty of moving an established setup. A member of our team has reached out directly to review your account, explain what happened, and work with you toward a fair resolution. - Kiwi Management team
good support and understanding
Love the chat option, customer service always responds and helps create any report you could possibly need. I personally use them for modifying my different reports.
Fantastic App & Exceptional Support! We've had a great experience using the WhatsApp Restock Alert app. It works seamlessly and is a must-have for any eCommerce brand looking to recover lost sales on out-of-stock products. What really stood out was their amazing customer support team — super responsive, quick to fix issues, and always helpful. The support alone makes this app worth it! Highly recommend this app to other Shopify store owners.
I dont know how did this App got 1700+ reviews, the app is glitchy almost incomplete, App has basic glitches, have to connect meta account again and again,you cant save views, data is NOT accurate at all,and alot more. The chat support is completely uneducatied in terms of the app workings, highly NOT RECOMMENED
Developer reply ·
Hi, We’re truly sorry to hear that your experience with our app has not met your expectations. Your feedback is incredibly valuable to us, and we never want our users to feel frustrated or unsupported. We understand how important accuracy, reliability, and ease of use are, and we take concerns like yours very seriously. Our team is always working to improve, and we’d love the opportunity to learn more about the specific issues you encountered so we can address them properly. Our support agent has already reached out via email to offer priority assistance. Please don’t hesitate to reply—we genuinely want to help resolve any concerns and make things right for you. Thank you for sharing your experience, and we hope to have the chance to turn things around.
Stay away from this app at all costs! They're incredibly untrustworthy and manipulative. Without any warning, they suddenly changed their pricing structure for us due to our high usage. Originally, pricing was based on the number of users, but now they've switched the pricing to email basis, which means they can charge us exorbitant amounts without rhyme or reason. They went from a $160 per month to an outrageous $5000 per month. It's beyond ridiculous—it feels like they're playing games with us, knowing that once we're dependent on their app, they can hike up the prices. What's even more concerning is that they seem to treat each store differently (After seeing their performance), with no transparency or fairness. Save yourself the headache and avoid this app like the plague. You'll thank yourself later for not falling into their trap.
Developer reply ·
Thank you for sharing your concerns. We understand your frustration and would like to provide some clarity on the situation. Over a year ago, we negotiated a custom plan with your team for $160 per month, which included 45,000 subscribers and unlimited email sends after a substantial 75% discount. Recently, under new Sowears marketing leadership, your account experienced significant changes: 1) Subscriber Increase: Your subscriber count surged from 45,000 to over 200,000 within a few days. 2) Email Volume: You sent 10,000,000 emails over a 30-day period, which averages about 7 emails per day per subscriber based on 45,000 subscriber limit, far exceeding the typical usage pattern. Our automated system flagged and paused your account due to these substantial increases from Sowears 45,000 subscriber limit. This was not a sudden or arbitrary decision but a necessary step to prevent potential spam issues and maintain the integrity of our platform. Given the new usage levels, we proposed a new pricing plan of $5,000 per month, reflecting the significant increase in both subscriber count and email volume. For context, here are the costs on similar platforms: Klaviyo: $7,800 per month Sendlane: $5,500 per month Yotpo: $5,500 per month Our pricing remains competitive and is in line with industry standards for the level of service and volume you are now utilizing. We strive to treat all our customers fairly and transparently. If you have any further questions or wish to discuss your plan in more detail, please feel free to reach out to our support team. We value your business and are here to help you find the best solution for your needs. Thank you for your understanding.
The GEOLOCATION redirect app surpassed my expectations, offering seamless functionality and impressive features for location-based redirection. However, what truly elevates this app is its exceptional customer support, led by the outstanding Filip. In a tech landscape where support can be elusive, Filip and the team stand out with their responsiveness and deep knowledge. Filip went above and beyond by personally reaching out on WhatsApp to address my concerns. This out-of-the-box support approach demonstrates their commitment to user satisfaction. The GEOLOCATION redirect app, coupled with Filip's extraordinary customer service, is a must-have for anyone seeking top-tier geolocation-based redirection and unparalleled support.
Transformative Messaging Solution: Quickreply has truly revolutionized the way we handle messages and automations on our Shopify platform. Its intuitive interface and efficient features have streamlined communication, marketing and retention processes, making it incredibly easy to manage conversations with customers and also market our product offering. With automations of whatsapp we are able to each our international customer base making them love the brand with additional offers. Thanks to Quickreply. Exceptional Customer Service: One of the standout aspects of Quickreply is the exceptional customer service provided by Rahul and the team. Rahul quick attention to our requests and dedication to resolving any issues promptly have enhanced our overall experience with the app. It's refreshing to receive such personalized and responsive support, which has undoubtedly contributed to our satisfaction as users. User-Friendly Interface: The user-friendly interface of Quickreply makes it accessible to users of all levels of expertise. From setting up automations to organizing conversations, the app offers a seamless experience that is both efficient and easy to navigate. This simplicity ensures that users can quickly adapt to the platform and maximize its capabilities. Efficient Messaging Features: Quickreply's promotional features & automations, particularly the QuickReply function, have proven to be invaluable. This feature streamlines customer interactions, allowing for prompt and personalized responses. Additionally, the app's organization capabilities ensure that conversations are kept orderly, facilitating efficient communication with customers. Recommendation: I wholeheartedly recommend Quickreply to anyone seeking a reliable and efficient marketing and autoamtion for their ecommerce brand. Its transformative capabilities, combined with exceptional customer service, make it a standout choice for businesses looking to enhance their customer engagement and streamline communication processes. Final Thoughts: In conclusion, Quickreply has exceeded my expectations. Its user-friendly interface, efficient features, and exceptional customer service set it apart as a top-notch service provider. With Quickreply, managing international customer interactions has never been easier or more efficient
