Bewilderment
United States
Reviews (11)
I am rarely disappointed with an app. But when my average CAC is $5-13 at most and this app after $300 can only get 3 sales? Pathetic. The set-up was a red flag, it's dated and ignores Metas newest tech. With that said, it ate up my budget without issue. I feel entitled to a refund on my budget, and this app should exit the app store.
Developer reply ·
Hi Bewilderment, Thank you for taking the time to share your feedback — we truly appreciate it. We’re sorry to hear that your experience didn’t meet your expectations, and we’d like to address each of your concerns in detail: 1. Setup experience You mentioned that the setup felt outdated. Easy Ads is designed to make campaign creation simple and beginner-friendly, but we’re continuously working to improve the interface and user experience. Our development team is already implementing updates that align with Meta’s latest best practices and design standards. 2. Meta’s newest technology Easy Ads fully integrates with Meta’s latest conversion APIs and campaign objectives. However, performance can still vary based on the data available in your catalog, your target audience, and product pricing. 3. Campaign performance and ad spend You mentioned that you spent around $300 and got 3 sales. While we understand how disappointing that feels, please note that the campaign only ran for 3 days — which isn’t enough time for Meta to gather sufficient data and optimize performance. Meta’s learning phase usually requires at least 7 days or 50 conversions before stabilizing results. Also, we don’t recommend starting with a very high daily budget when your campaign is still in the learning phase. It’s best to start smaller, allow Meta to learn and optimize, then scale gradually once performance improves. 4. Refund request Regarding your refund concern, Easy Ads doesn’t have access to or control over your ad spend — all charges go directly through Meta Ads. We’d love to review your setup together to understand what may have caused the performance issues and share practical recommendations to improve your results. Would you like to join a quick call with me to investigate why that happened? This call is totally free and will help us go through your setup step by step. Thank you again for your feedback and for giving Easy Ads a try. Best regards, Ouissal Oulad Lghrab Customer Success Specialist | Meta Certified Ad Expert Easy Ads Team
Faire has become such a incompetent company. Our sync never works, and they can never help. So we re-install and delete all 500 listings 20 at a time again and again in a loop. This company went out of it's way to undercut and out market competition until they became a monopoly and now we have a company that only cares about their bottom dollar leading the american wholesale industry. Go figure we get this lack luster support. In my experience if you don't poke them every week they'll just never write back, too.
Very sketchy pricing. My $500 plan jumped to $950. We are chargebacking as they refused to work with us even though it was their systems issue.
Developer reply ·
Thank you for your feedback. A member of our support team has reached out to you via email, and is eager to hear back from you.
Price is too high.
Developer reply ·
Hey, I'm sorry if our pricing wasn't quite what you were looking for. With Loox, you can choose the plan that best suits your merchant journey and business scale. Our goal is to make sure that every store gets value from Loox, regardless of plan. I’ve followed up via email in case you'd like help reviewing your current plan or finding a better fit. We’d love the opportunity to make things right. — Dolev from the Loox team
Such a predatory pricing structure. Klaviyo's pricing was more upfront and honest, plus open rates DOUBLED. We've been with Mailchimp for 12 years, it's no longer king of email since it was acquired.
They went well above and beyond to fix a recent problem, bravo to their team. The new major update has re-invented the platform as well, for the better! It's great to see them continue developing this tool so many business owners rely on. Having chatted with them personally, they seem really passionate about it too. Cheers to another decade in business together.
Developer reply ·
Thank you so much for your thoughtful review! We're grateful for your kind words and thrilled to hear the recent update has made a positive impact. Our team is truly passionate about what we do, and it means a lot to have your support. Here's to many more years of growth and collaboration!
I've used ReCharge for almost a decade, and when I compare it to new offerings on the market it legs behind. But what has caused us to finally leave is being abandoned by support multiple times in situations where their errors have caused over a grand in monthly losses. The support team does not offer timely or thorough product support once you are signed up. The lack of accessible easy analytics also creates a logitics nightmare for my shipping department. ReCharge is no longer the king-pin for subscription apps on Shopify, I urge new store owners to search elsewhere and try new apps willing to try harder to earn your money.
Developer reply ·
Thanks for taking the time to share this feedback. I have been in touch with my team regarding your concerns. - Ty Bailey | VP of Services
We set up the app and had their team double check it before launch. We launched it and bam we lost $1,500+ due to orders being double printed inconsistently - it was hard to catch for us. Upon reaching out about the massive issue, they ignored me now three times. I wish I could upload the emails and the chats! Unprofessional company, buyer beware. We're contacting shopify and working with a lawyer to recover the sum.
Developer reply ·
Hello there, this is Tom, the owner of Order Merger. I was your point of contact in our support team. I understand the frustration you experienced with the double printing issue. This happened because the printing was set up without proper filtering. With Order Merger, you have the ability to apply tags to original and merged orders, allowing for precise filtering during the printing process. I made multiple attempts to reach out to you via email, chat, and WhatsApp to assist you in resolving the issue, but regrettably, we never received a response. At Order Merger, we take pride in providing top-notch customer support and personalized guidance to thousands of Shopify merchants. I genuinely apologize for any inconvenience you encountered while seeking our assistance. Should you decide to revisit or have any more questions, please don't hesitate to get in touch with us. We value your business and are here to help. Thank you for your understanding.
Great support so far, and set up was a breeze. I found this app through a place I was shopping and they squeezed an extra $100 out of me haha - so I know it works
Developer reply ·
Thank you for an amazing review and feedback🙏 Our support team is always ready to help
