Cliff & Pebble
United States
Reviews (7)
Tidio has been fantastic for our business. The platform makes communication with customers simple, fast, and seamless. From live chat to automated responses, everything just works smoothly without any unnecessary complications. Their interface is intuitive, so our team was able to get up and running quickly without a steep learning curve. It’s also clear they put real thought into making customer conversations feel more personal and effective. Overall, Tidio has made a real difference in how we connect with our customers, and I highly recommend it to any business looking for a reliable and easy-to-use communication tool.
Developer reply ·
Thank you for your kind words - that’s fantastic to hear!
We have been using Reviews.io for some time, but unfortunately, it's time for a change. While reviews are a crucial aspect of any small business, and negative feedback can be a powerful motivator for improvement, Reviews.io seems to prioritize the consumer's perspective at the expense of the retailer's fair representation. We have repeatedly encountered situations where customers have posted reviews with incorrect information or outright falsehoods. When we've requested these reviews to be removed or moderated, Reviews.io has consistently refused to act, leaving us, the retailers, unfairly exposed and unable to present our side of the story. We do respond however the damage false reviews causes our small business is sometimes irreversible. A review platform should ensure a balanced and fair approach for both consumers and businesses. Unfortunately, Reviews.io does not provide this balance, making it clear that our interests are not being protected. With numerous alternatives available at a much lower cost, we are seriously considering switching to a service that values fairness and transparency for both parties involved. Reviews can only be removed if extreme, in my opinion, criteria is met (vulgar language, spam/advertising, off-topic, and conflict of interest). There is NO option for fake reviews or false information in the review. None whatsoever. I am aware that Reviews.io might claim to be the superior choice, but when they leave retailers hanging out to dry, such claims are irrelevant. Our account renewal is coming up in a few months, and we are actively exploring better options.
Been using Offerly for a couple weeks now testing different collections out and it's been phenomenal. Easy to use, setup, and integrate with our theme with no hassle. Had one small issue but the team at Offerly responded almost immediately and took care of it. Great to know a responsive team is behind the app in the event something goes wrong!
Update - after some back and forth the support team quickly assisted us and solved all our questions. Thank you, guys. Much appreciated.
Developer reply ·
Hi Matt, I am sorry our app didn't fit your needs. Our app is one of the few that can style the Shopify Options and add extra product options. Since our app has this functionality it needs to also control the Shopify Options to work correctly. I realize this isn't what you want but most of our customers use our app specifically for this reason. I sent you an email on how to use automatically use our app's image swatches for selected product titles. No coding required :) If you need help setting that up or have any more questions let us know.
Have only been using the app for a few days however customers have already shown heavy interest in bundles, discounts with those bundles, etc. I can clearly see the value this app is going to bring to our store. Consumers are used to Amazon and this app really gives them that comfy feeling!
Best email marketing app there is. Use it daily for so many things. Highly recommend over any other email marketing software.
Wonderful so far! Installed automatically, easy to adjust/change, looks great on the site. Love it so far!