Nomad

Sales tax is hard. People think its some simple process to automate, but in reality, there are a lot of required phone calls with states, issues that take a long time to resolve, and yeah, its just quite a mess in the US. Numeral does a pretty good job trying to tackle it, but they are not perfect. They are in our Slack so communication is fast, so thats great. Me recommendation: If you have a clean sales tax history and want to move to Numeral, you are in pretty good shape, go for it. If you have a long history of backfilling issues, I think its best to use a dedicated person. Its extremely time intensive to do back fillings and clean it up. Numeral did do it for me, but it required a ton of my time personally. No matter what you do, when switching to and new sales tax provider, you need to first make sure you personally can login to all the state portals, check if all the info like emails and addresses are correct, get all the passwords in a sheet, and hand it off to the provider in a clean way. Otherwise its going to be a horrible experience for everyone. Get organized! Sales tax is hard.

Okendo is amazing! It runs perfectly in the background, which saves our team so much time. The interface is super easy to navigate, and integrations are easy to set up. Their support is FANTASTIC; Laura Ann is responsive and energetic and quick to come up with new solutions for us.

First, app is great. Tons of customizations to make it really look natural to our brand. Second, the service was insane! I had an issue and chated with a real person immediately, he sent a loom, then we got on a video chat, all in 2 minutes, and problem solved!

We are headless on Shopify Hydrogen which makes all this A/B testing really tough, but Intelligems put in a ton of effort to enable headless support and help our dev team through the install and its working really well! Headless doesn't have full support of all the features, but the all the main features work great. It is seriously having an effect on our business and the teams general moral. We used to "fight" about things like should X item be $40 or $60. Now we just test it and everyone is happy. Its awesome. You need to really want to do this, and plan on doing it for at least 1 year, and dedicate time and dev to it, but if you you do, its worth it. Oh, and the team connects with us on slack (We are on a top tier so i think this is the premium support), and it's insanely helpful. They are great.

Its like a nice fuzzy interface to do pretty serious developer functions. pretty rad!

We've been using Post Pilot since 2022, and the platform has made significant strides since then. They genuinely value product feedback and are quick to implement improvements. For example, when we first started, they didn’t offer holdout groups, so we had to manage that manually—a challenging task. Now, they provide holdout groups, which has been a fantastic addition and great to see incremental lift. Their design team is great. We have strict brand guidelines, and they are able to keep up and meet our standards. It usually takes 1-2 iterations needed to finalize the creative. One improvement I’d love to see is the ability to adjust the attribution timeline, which is currently fixed at 60 days. The team is very responsive, helpful, and communicative. I recommend giving Post Pilot a try.

In the age of iOS14 and on, getting self reported user data becomes even more important for understanding how people found your store and why they opted to shop with you. Kno was super easy to implement in check out and an unobtrusive user experience.

This app is great value for money. It helped us identify types of orders that were unprofitable, days of the week where to pull back ad spend, and better gauge the true success of our marketing efforts. I would recommend this to any company where there are 100+ orders a day and your having trouble identifying how to become more profitable.