Samson & Charlie
Australia
Reviews (10)
Exceptional support from Dan and the Loox team I contacted Loox about a historical review sync issue affecting our Shopify store. Dan picked it up, clearly explained what was happening, ran a full backfill and resync, and had the issue resolved in less than 24 hours. What impressed me most was that this all happened over a weekend. We’ve used Loox for years and have accumulated a significant number of customer reviews, so getting the historical data correctly synced into Shopify was important to us. I checked our catalogue afterwards and everything is now syncing exactly as it should. A huge thank you to Dan A. for the incredibly responsive, knowledgeable and efficient support. It’s rare to receive this level of service, particularly over a weekend. Genuinely impressive.
Love this app! exactly what we have always wanted. Its easy to install and the support is fabulous! Highly recommend
Amazing support, I am still finding my way around but I like the look and feel of it so far! So many apps look very poxy and dated with their widgets but this one is very clean and polished.
Developer reply ·
Thank you for your great review and feedback🙏 Our team is always ready to help you 24/7😎
we were looking for an app that would integrate well with our social media accounts, Shopify store and email campaign manager. This does the job and is beyond easy to get your Promotion Published in no time. The big tick for me is the support with Giveaway rules that helps keep us retailers compliant to local legislation. Support is very proficient i wish all Apps worked this well.
The best app support you will find on shopify. They are attentive and incredibly helpful. it's a great app I tried others but really love this one. Great job guys keep up the great work it's appreciated!
I uninstalled this app this morning and whilst this is not usually a big deal It has broken my entire website by corrupting my theme and placing every single product SOLD Out and disabled the add to cart function. I have lost all income in one of the busiest sales periods. I DO NOT RECOMMEND USING. INSTALL THIS APP AT YOUR OWN RISK.
I uninstalled this app after 30 min. it had issues integrating and I just didn't have time to go through the manual code process. this was at midnight. at 2:37 am i awoke to this message from them Subject: Your Store's Data Will Be Deleted In 20 Hours You or someone at your company uninstalled the Fera.ai app or Fera.ai has lost connection to your store. In order to comply with GDPR we will be deleting all custom and store data that Fera.ai has compiled to help your store increase sales. You will not be able to recover this data after deletion. To ensure this does not happen, or if you believe this was a mistake, please re-install the app and re-connect fera.ai to your store. Here I am at 3am onto support at Shopify where they explained that NO App Developer can delete Data from our store Only Data the app developer has on their end. Big relief. The subtly is not lost on me, It was intended to scare you into reinstalling the app. I have uninstalled many apps for various reason and have never had an email like this. Whilst you have a legal obligation to remove store data from your servers do not use this as a means to keep a customer. when Uninstalling it tells us the data will be deleted.
Developer reply ·
Hey there! I think there is a misunderstanding about what that email says. The message that you received was letting you know that your store data was being removed from Fera's system so that we would no longer have details about your store (including product information, sales, etc.) Since you removed the app from your store, this message was sent to you because, as you mentioned, we are in compliance with GDPR rules, which stipulate that we cannot access any stores data once they've deleted the app. This email is sent to all merchants to confirm with them that we are following the rules. We would never use intimidation to keep a merchant using our app.
I cannot believe there is no uninstall option anywhere on this app . I did not find the app useful when you have to import your customer detail on a csv
Developer reply ·
We are sorry for the inconvenience caused. You can uninstall the app directly from Shopify. This removes all the Zinrelo code from your website and stops the billing. Also, the import is a one time activity if you are migrating from an old program to a new program. Otherwise, users logging in to your website are automatically enrolled to the loyalty program, you do not need to import them separately.
We have just loaded it onto our page, I will come back with feedback in a month. Installation was easy enough. Just working out if i can change the hot pink colour theme
Fantastic App Works brilliantly. No more scrolling content on our descriptions. Cleans up the presentation of products nicely.
