SaltTree
United States
Reviews (7)
The design is beautiful and the support team is very helpful. Great choice!
Your customer service is non-existent. I am extremely frustrated.
Developer reply ·
Hey, thanks so much reaching out about this. I’m sorry you didn’t receive the level of support we aim to provide. I've made sure to reach out to you directly - please feel free to respond whenever convenient for you. We’d love the chance to make it right.
Total disaster. I even purchased the "Theme Updater & Backups" app to update to the latest version (v9.5.1), but the core issues remain. The most game-breaking bug is the inventory logic. When a customer tries to add more items than what's in stock, the entire site simply FREEZES instead of showing a proper message or limiting the quantity. This is a basic e-commerce function that even a free theme handles easily. I tested this on a fresh, unedited template, and it still fails. This proves it's not a customization error; it's a fundamental flaw in the theme's core code. My homepage and collection pages are a mess, and I am losing sales because of these technical glitches. Do not waste your money on this theme if you need a professional, functional store.
Developer reply ·
Hi SaltTree team! Sorry to hear that you are having trouble with your Shopify theme! I can see in the ticket you opened with our Support team, that we have been in contact with you numerous times, and there are two agents who are currently working to assist you by troubleshooting your concerns. The best way for us to support you is through the ticket, and there has been less than 1 hour between replies. It looks like our latest reply was sent to you yesterday, and we look forward to hearing back from you so we can work with you on this issue. All the best, Out of the Sandbox
I used this app for over 2yr, but the feed not working at least 2~3 days per month. since feed does not work 26 hours, after amazon prime day, and Friday night. we need to update price and qty, but no response and no update. major errors and problems, this matter is over and over again. Update on 10.16.2020
Thank you much !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Very good and professional support with step by step guidance in all google express. Thank you very much! highly recommend all CED apps, by Salt Tree Clothing.
Good customer service and fast response Thank you much Lucy Tr!!!! Highly recommend !!!!!!!!!!!!!!!!!!!!!
