The Popular Flamingo
United States
Reviews (5)
Good customer support. Thank you so much for your help with the migration from Oberlo to DSers!!!!!!
I've had this app for nearly two years and all it did was give me problems. It all started when they did an update. Every review got deleted on my store while I was getting heavy traffic. They managed to fix it after a couple of hours, but you cannot run a professional online business with that kind of situation. Then, I tried to send review requests, and my god, what a nightmare. I set it to send 30 days after fulfillment and Ali Reviews decides to send emails 7 days after fulfillment. I woke up every day to several customers asking me where their order is... I explained the issue to Ali Reviews customer service and they said it "should" be fixed, which it wasn't after a couple of days. Customer service needs to be more assuring. They tell you what you want to hear, not the reality. This app is very buggy and not recommended for "professional" business owners. I am not ready to delete this app yet because I already have too many imported reviews unfortunetely. If I knew all of this from the beginning I never would have used it. Buyer beware.
Developer reply ·
Hi Jonathan, My name's Brian. First of all, we sincerely apologize for what happened to you and your store. Besides that, digging into the issue you faced with our Ali Reviews as following: 1. In relation to your review request email, please notice that once your sending time setting is done and you activate "auto schedule requests", all scheduled mails will still be sent according the current setting, so it's the main reason why your orders have been set 7 days after fulfillment instead of 30 days 2. As you mentioned that "It all started when they did an update. Every review got deleted on my store while I was getting heavy traffic", I have checked this unexpected issue happened last year. From now onward, I make sure this will never happen again. One of my colleague is reaching out you via email but unsuccessful, please kindly check your email and let them know if you need further support Regards, Brian Ali Reviews - Product Reviews Support Team
I just started using CJ a month ago, and I have to say, it has not been going well. I listed and successfully sourced a handful of products. Got many orders from my customers and was notified by my agent that half of the products were out of stock AFTER MORE THAN A WEEK of placing the order, even after they "successfully" sourced the items. Now, I have to refund hundreds of dollars to my customers. This was a problem I was trying to avoid when switching to CJ, but unfortunetely, it turned into more of a problem for my business. I had a better experience with AliExpress and Oberlo. I do not recommend CJ for dropshipping. I will now have to switch to a real sourcing agent to handle all of my orders.
Developer reply ·
Dear customer, We are so sorry that CJ didn't give you a nice ordering experience. For out-of-stock issues, we will accept all suggestions and comments from you and improve our service as soon as possible. We have urged manufacturers to ship again, and at the same time, we are also looking for new suppliers to solve the shortage problem. Please be patient for a while. Thank you very much!
So far, so good. Price is right for the amount of orders I get. Support helped me understand the system better. I really like the branded Tracking Page and notification feature, would highly recommend for dropshippers.
Amazing team, amazing service. They helped me with problems that are not related to them directly. Highly recommend this app
