Annieglass
United States
Reviews (13)
I have amended my review to one star to 5 star. The app has a new owner and I have found that the company is not only very responsive but worked with us diligently to fix all of the automatic accessibility issues. I generally hear back from them either immediately or within a few hours.
Developer reply ·
FINAL UPDATE: We had sent all the screenshots and evidence that our code is not causing the issue and Shopify even clarified that they did not identify our app as the offending party. UPDATE 4 October 2022: Shopify had replied us and stated to following: "I only have access to the changelog on this store which does not identify specific code. I reported that I saw this app in the store's changelog which documented 5 changes to this store's theme on September 28th. I do not have access to the specific changes that were made. " I believe there is a misunderstanding on this issue as Shopify did not identify nor point out any offending codes that were caused by the app. We would like to emphasize again that we had done thorough testing on your store and there was no speed difference even after a clean removal of the codes from your store. Do let us know if you have any further information so we can assist you. Original Reply: Thank you for your feedback. We had made several attempts to contact Shopify since 30 September 2022 to request for more information regarding their investigation. As of today, they had yet to provide us with any evidence which code is deemed to be the "offending code" apart from "the issue is resolved". We had done several tests to ensure our code is not causing any issues with the speed of your store. One of the test involve removing the codes entirely from the themes and the performance reflected is the same. We will update you further once Shopify provided us with more information. Thank you.
I was told by Judge.me support that they will not fix a serious accessibility error using WCAG 2.2 AA standards. I persisted and they persisted. Eventually we were able to fix the problem after 2 hours... The problem was the app had not been updated. There was no indication from my side that the widget was out date. Once, the widget was updated. It was easy for me to fix the accessibility issues of contrast
Our registry depends on custom code and GiftReggie is working with us to clear up the accessibility issues. Thank you for your responsiveness.
Setup was quick and easy and you can't beat free!
I appreciate their responsive and thorough customer support.
One click and all images on our Shopify page were downloaded. Couldn't be easier and it was free!
Their support team is very helpful and responsive. The default template coupled the scheduling of the delivery of the gift card with the addition of a recipient and a recipient's email address. I asked to have the calendar option removed - just have the recipient, the message, and the recipient's email.
The app was very easy to install. But more importantly, the customer support has been great because James has given us lots of great information which is important since we have been served. All I can say, if your site is not accessible, there are trolls out there searching for Shopify sites. I do wish Shopify would do more to protect the store owners
We were looking forward to using this app. Unfortunately, it does not come up. All we see is a spinner. I am updating the review because the developer was very prompt in offering support. This seems to be a case affecting only your shop, so let's solve it. I have replied to your email and looking forward to solve the issue with you as I understand more specifically what is going on. Would appreciate if waiting for the issue to be handled before leaving a negative review, since we do not know the reason yet. Looking forward to your email response. Sorry for the inconvenience.
Awesome app with excellent support. We asked for customizations and their team went above and beyond to help us with our extra requirements. This app is a GREAT value for the price. I would highly recommend it if you are looking for an EASY way to add wholesale to your store and you want to skip the hassle and expense of using a solution outside of Shopify.
Great price. Lots of options for recommendations. Awesome and responsive customer service. I would recommend this app.
Developer reply ·
Thanks a lot for the review. Glad that you like our customer service and support as we focus a lot on support itself. We assure you to provide continued support in future as well.
There is not much I can add to previous reviews. I can reiterate this is one of the best apps I have used. I do more Wordpress than Shopify. I had convinced my client to buy a high end theme because there was not the budget for a custom coded Shopify site. The theme's home page was well designed and had several options but I was surprised how bland the rest of the layouts were. I have a technical background but was not very familiar with either Liquid or the Shopify interfaces. This app allowed me to customize the site and avoid the $100.00/hr Shopify expert fees. Not only is this app is great for someone who does not know much html, css (or sass) -it is timesaver for someone like me - it puts my design/development into power mode. I appreciate how they structured the UI - there is nice feature where you can add a class to your component. Also their support is fantastic. I admit I did not read the documentation or look at the videos - at first. I would send them email that blah-blah was wrong and they would politely inform me what the issue was. 90% of the time it was my error. Next time, I will not bother buying a high end theme.
The search does great. What made a big difference for our site are the synonyms. Our shopify store sells handcratfed glass dinnerware and our customers have more than one way to say plate, platter, charger...
