MY SEXY STYLES
United States
Reviews (11)
I really like it, I like that I can see all of the customer's history when they contact us and the ease of the app is awesome too!
I contacted them for quick help I needed and they responded within a couple of minutes and were prompt, clear and straight to the point. Great customer service.
Dude SERIOUSLY: HANDS DOWN THE BEST timely customer service I've ever had in my 11 years of business! He went above and beyond to help me in what I needed! Very knowledgeable, patient and understood perfectly what I needed and I truly loved and appreciated that he went ahead of me to get done what I needed! Keep up the great work ethic please! Thank you so much!!
Developer reply ·
Thank you so much for your amazing review :) I was happy to help and I look forward to working with you in the future.
Great must have app on your e-commerce store! I've had it for a couple of years now and is very effective!
Developer reply ·
Thank you so much for the perfect score :)
EXTREMELY CONFUSING APP! How do all these app developers expect for store owners to guess what each function is for? The functions messed up every campaign with something different. You guys have to make videos to explain what each thing is for! And they're not on USA time so they respond to each email every 24 hours, HOW FRUSTRATING!
Developer reply ·
Dear Jainmy, thank you for taking the time to write a review, this is very much appreciated. We are very sad you have had trouble with understanding the functions of our app in the beginning and additionally that our response time was not within your preferred timeline (in the support section we state that a response could take up to 24 hours). To avoid those problems we always suggest to run a test campaign to get to know all the functions before starting your „live“ promotion. Nevertheless we are glad we could clarify all the open topics in our detailed dialog. We are very happy that you are now a satisfied user of our product and of course we will be here for you, if there should be any questions in the future. In the meantime all the best and kind regards.
The printing quality REALLY sucks! Most of my t-shirts are black with white ink and the ink just looks completely faded on all of the shirts, I'd add so many more orders if the printing quality was better.
Developer reply ·
Hey, there! Thank you for your feedback. We're sorry to hear that the print quality didn't meet your expectations. DTG printing technique uses eco-friendly water-based inks that soak into the garment. The print looks like it is part of the fabric and the fabric weave is visible through the print. Pure white prints on dark color garments may look slightly tinted. For vibrant pure white print, we can suggest trying screenprinting or vinyl printing techniques, however, Printful doesn't offer these options. -Liva
MUST HAVE for your E-Commerce store! Plus, beyond the best customer service! If you get the enterprise plan ask for my CSM Kenyon: The guy is amazing!
STORE OWNERS MUST READ: 1- First off, I have no clue how they got all these positive reviews since the app is extremely frustrating to use. 2- Forget about drag and drop, is non existent in this app and you have to manually upload each image which is time consuming and tedious. 3- HORRIBLE customer service. They misinformed me because they have no clue of what they're talking about (I guess the reps are outsourced and not fully trained) so I couldn't fully email to my entire list and I paid for an upgrade and seems that all the emails ended up in everyone's spam folder. 4- When I emailed saying that I wanted to cancel they had a guy call me to convince me their app is the best out there and I should keep it and instead upgrade to their service where you have an account manager to help you which is extremely over priced. 5- The app is more over priced than every email marketing app in the app store and you have AN EMAIL LIMIT you can send monthly. So overall TAKE YOUR BUSINESS ELSEWHERE, OMNISEND IS NOT WORTH IT!
Developer reply ·
Hi, Let us apologize for the overall experience you had with Omnisend. We have an extensive Knowledge Base to help our customers navigate through the product and set up their accounts, did you get a chance to check it? https://support.omnisend.com/en/ More, our Support agents are definitely here to help and guide you through. As for the email credits, if customers send to a healthy list, following our recommendations, they never run out of credits. This is the reason our pricing is based on the number of contacts you have - if the list grows, the price increases, as well as the number of email credits granted increases. Omnisend is not just a regular newsletter app, we offer an extensive list of automation flows, different channels for communication, such as SMS, Facebook Messenger, Push Notification, etc. and a lot more for our customers. And we still offer a very competitive price on the market. We want to kindly thank you for the feedback that will help us improve in the future. We have now passed it to the product team as well, to ensure we add such functionalities as drag and drop from the computer in the future.
Customer service sucks. I've sent emails because their app is overlapping my website and no response.
I’m pleased with their customer service specially Jandy who was prompt to help with what I needed and understood my request. What I don’t like is that in order for us to use our hard earned reviews of the same product on another shop I have to upgrade and I tried to upgrade before but was extremely expensive for small businesses. Overall I am very satisfied with Jandy’s support.
Developer reply ·
Hey My Sexy Styles! Thank you for your review! We are working hard to ensure we are giving great service to our customers, and cater as best we can to the needs of businesses of every size. Thanks for taking the time to give us your feedback, and we will continue to work to ensure we deliver the best service possible.
The app worked ok for me for a while until I just spent 7 hours editing every product manually on my website because the app got stuck loading and loading and brought every item down from $45 and above to $1 or $2.00 and you can only imagine how many sales came in the meantime this was happening so I had to cancel all the orders and refund all the clients. I reached out to bold and no one got back to me. They NEED TO FIX THIS! This mistake cost me more money than what I've paid the app in all the time I've had it.
