Cool East Market
Canada
Reviews (7)
excellent customer service provided by all members, especially Lori. She went above and beyond to help me!
We have been using this App for over a year now and it is working very well. We are getting a lot of people coming to the store after learning that the product they wanted is available. Great and effective way to know what people want and alert customers to restocking. We had a few questions about customizations and the team was very responsive and helpful in walking through the solutions with us.
We sell footwear, not services. But we're using this app for customers to make appointments to shop, one on one in a safe space, during the pandemic. It's working well for this purpose, even though it's not exactly what the app was designed for. Installation was straightforward and support was good. The appointments cost $0.00 and the customer has to click pay, a little awkward but it's working and we're happy with it.
App works very well and it's great having this option during the Canada Post strike. I had a problem - one of the carriers - DICOM didn't deliver and even tried to charge me for returning the item to me. It took a while but eventually it was resolved and I received a credit for the non-delivery. Thanks, Freightcom.
This pre-order app is great and easy to use. You can set the pre-order for an entire collection instead of having to go variant by variant for each product. The support is also very fast and effective. I wonder if there is a way to automatically generate an email to the customer letting them know that we are ordering their item especially for them and will sent it to them as soon as we receive it. That would be ideal.
I tried reviews before but never got any until now. This addon makes it easy for customers to review their purchase. Thanks
I've just had it a few weeks but so far so good. When I first installed it, there was a serious problem. I emailed and no one got back to me so I uninstalled it. Several days later I was contacted. I re-installed and they fixed the problem right away.
