Q&C | Shop
Hungary
Reviews (7)
works very well! No issue with it. We will keep this app. :)
Great product! We have only issue with add more buttons, but maybe this is because we wanted to link seperate page from here. So a dev request from our side, that if we want to add more custom items into the dashboard, it could be nice to just redirect users to another page (in our case a custom referral program page). Otherwise no issue with the app!
Super customer service from Madhav. All our needed requests or missing features Sakthivel add to the app very fast. The app works good. Easy and simple solution without overcomplicated if somebody needs just a referral system.
This app looks like a very good solution for the first look. Works perfectly with Theme 2.0. Looks nice and knows all the features needed. Then the problem started: Support is fast, but useless. After I setup all the details, I started to test the emails the system send what is a key feature of this and similar systems. This app not supports to add your own domain address for the outgoing emails. If you ask the support they also not help you and say its not a supported feature. However the only problem that the outgoing emails from this system goes to spam. I tried on my Microsoft exchange account to send a test email and go to spam. Also on Google Gmail. Both take the emails to the spam folder, because the service providers outgoing email address looks like not a trusted one. This is a key problem with a system where one of the most important feature should to be, that users have to get their emails about: Review reminder, sent coupons, reply, etc. Without, this feature it worth nothing. And maybe I have too big ideals, but this feature should be basic.. I had one more little request, that the system allows you to sync the old order, to send them also review requests, but only for the past 60 days. A company like we, where we have low amount but high value of orders needs to go back more in time to 1 or 2 years. We asked to support to help us sync the older orders, but its also "not supported". Thats a smaller problem, because if the system works fine, we do it manually and send emails by ourselves. Anyway, its just an example if you need some extra, that's not possible with this provider. :(
Developer reply ·
Hello Q&C Merchant, this is a letter from the CEO of Trustoo.io, I sincerely apologize for the inconvenience that our app has caused you. I understand that time and details are crucial in the business world. Please know that we are dedicated to providing our users with quality and all the necessary tools that will bring something good to their business. Regarding your concerns, 1. We can actually retrieve all the previous orders that you had and send email requests to these customers just like you requested them. However, we may need to send a request for certain access so we can work on this. I will then assign one of our best developers to help you sort this out. I know it is hard to trust again once it is broken, but please allow us to redeem ourselves and be in use to you. 2. For the emails going to spam, this is indeed a very important concern that has to be addressed, and I will be honest with you, this has been a problem for a lot of apps in Shopify that send emails. But then again, reasons are not needed, but solutions are, and we promise you that we are already optimizing the apps and the codes to make it more easier for users to customize. I know you have uninstalled it already, and you are entitled to do that because I wouldn't do differently if I were in your shoe. However, I would like to ask for another chance. Please allow us to retrieve all your orders so we can send emails to them. We are thankful for your feedback and, at the same time, sad about losing someone as valuable as you. We will always be here to help and be of service to you. Please don't hesitate to reach out if you need anything. Best regards, Trustoo Team
This app looks like will works fine. I tried a few another and have some problems. With this the installation process looks easy. The support is great, Anna, helps a lot. Im still meanwhile the setup process, but as I see currently it could be a good solution for a loyalty program.
Developer reply ·
Thanks for the 5* stars feedback, your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future. We’ve passed your kind words on to our team, especially Anna. We are just one message away via live chat or email address help@bonloyalty.com Liam BON team
Looks nice product. Still working on it because there are lots of features and need time for a well done setup. But I think after this product will be great. The support also fast and good. So this can cause if any trouble happen they can solve unique requests fast.
works good, good support, fast setup, many features, so this app could be good for use for any kind of store
Developer reply ·
Hi Marton, This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io Regards, Kieran Transcy by OneCommerce
