BRETT LAUREN
United States
Reviews (11)
I'm just starting to use the app again. Although I'm not happy about the massive price increase, I'm willing to try it. Jaganat from their support team spent time with me setting up the app. She was very knowledgeable, helpful, and patient with all of my questions. Thank you, Jaganat!!!
Developer reply ·
Dear Brett, Thank you for taking the time to share your experience with us! We truly understand your concerns regarding the price changes, and we greatly appreciate your willingness to continue exploring our app. It means so much to us that you’re open to discovering the value it can bring to your business. 🙏 We’re delighted to hear that our support manager was able to provide you with such outstanding assistance. It’s always our goal to ensure that our customers feel confident and well-supported throughout their journey with us. Knowing that we could make your experience a positive one truly means a lot to us. If you have any additional questions or need further assistance, please don’t hesitate to let us know. Our team is always here to guide you and ensure everything runs smoothly. 🙌 Your satisfaction is our top priority, and we’re committed to providing you with the best possible experience every step of the way. Thank you again for your kind words and for choosing Growave! 🌊 Warmest regards, Customer Support Team
Max and Ethan were a delight to work with! Thanks to their help, we set up my discounts through screen sharing, and I am ready to go! I highly recommend their app and service!
Developer reply ·
Thank you for the wonderful feedback! We're glad Max and Ethan could assist you through screen sharing to set up your discounts. Your recommendation means a lot to us!
I have changed themes and had many issues getting everything sorted. I contacted Judge.me customer service and they were able to help me in multiple ways. Very much appreciated! It is extremely annoying to have to type 100 characters to submit a review
An update to my last review...Egor And Lex have been great! They are very helpful and admit that this can be a challenging learning curve because of the options and level of sophistication it can achieve. I'm confident that by the time I (we) have everything up and running that this will be a 5 star review! Thank you, Lex and Egor, for your help!
No idea why it took me so long to find this app, but so happy that I did! The clean layout and simplicity are appealing to me and our customer base and I know will cut down on unnecessary exchanges. Great customer service as well - definitely 5 stars!
I definitely like the app and think it's a big help, though I'd really like the option to change swatch/image sizes for each product...hint hint. The customer service has been great and to me, that is as valuable as the product functionality. I also signed up for their Size Chart app and am very happy with it!
Developer reply ·
Hi Brett you are able to do this with code :) https://www.relentlessapps.com/kb/how-to-i-change-the-size-of-the-color-swatches-or-image-swatches/
Full disclosure, I am a technology nightmare. What should be intuitive sends me over the edge. That being said, today Jobie and Brady (for the save) got me set-up and ready to go, despite my protestations that THEIR app didn't make sense - ha! Of course, it does, and Brady got me through it at the end feeling confident and ready to go...THANK YOU!
Developer reply ·
Thank you so much for this lovely review! Brady and Jobie are quite awesome, we agree! :)
I'm fascinated by the reviews for great service as I've just sent my 3rd request begging for help. I'm completely stumped by the setup and have been told twice now to look at the tutorials and that they can't help me. Looks like I'll be deleting it...
Developer reply ·
Hello, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We've received a ticket from you along with this review and would like the opportunity to investigate your feedback further within it. Have a great day.
I have reached out to the Fontify team in every possible way - through the support on their website, through the ask for help within the Shopify app and on their "chat" platform. My requests started 4 days ago and I have recived no response in any format. So, now I'm leaving this bad review in the hopes that, perhaps, someone will care enough to respond. Worst service ever. I would leave zero stars if possible.
Developer reply ·
Hi, Firstly we are so sorry for the delayed reply from your request. We just have some day off for vacation and weekend and now we are back Can you let me know your issue and we will try to solve it for you very soon Thanks
Aside from the app doing what I hoped and needed it to, the customer service is outstanding! I am technologically challenged in a big way and Kyle was right there - 3 times(!) to help me with the same issue. He even offered to help me with something completely unrelated to mega-menus. :-)
The customer service was great! I had 2 people reach out within an hour, perhaps sooner, and they stayed on top of it to help me!
