WoodenCrew
United States
Reviews (12)
Very simple and safe rules which allows you to cancel high risk orders, charge payments on not high risk and block customers who left high risk orders.
I just noticed that images on my Abandoned products list (which is generated by Omnisend) is loading in their full size 1MB (which is already compressed). Support suggested me to resize and compress my images more! Insane, this is ridiculis! Why you can't make smaller image size to reflect the image size on the email? This is so simple and so easy to implement. Now my emails tooks ages to be loaded!
Developer reply ·
Thank you for taking the time to share your feedback and for raising this concern with our team. We completely understand how frustrating slow-loading emails can be, especially when performance and customer experience are critical for your business. Our technical team carried out a detailed investigation and confirmed that the behavior is primarily related to how certain email clients, particularly Gmail, cache and process product images. In some cases, Gmail’s proxy servers cache the original full-size image instead of the optimized version provided by Shopify, which can result in unnecessarily large image downloads inside abandoned cart emails. You were absolutely correct in pointing out that this experience can be improved. Based on your report, our team has already submitted a feature request to implement a better handling method for abandoned cart product images, where smaller pre-resized versions would be explicitly requested and served for email use. This would help reduce loading times significantly, especially for Gmail recipients. We truly appreciate you bringing this to our attention and sharing detailed feedback throughout the investigation. Input like this helps us improve the platform, and our team will continue working toward a better solution here.
Great app and very good support team. I recommend it for using!
Developer reply ·
Thanks so much for the awesome review! 💖 What a great way to start the year. Happy New Year! 🎉 — Team Simple Bundles 💛
I like the app, and already use it for 1 month, but some features working not correctly. I've already reported several times about 1 month ago and still nothing is fixed. This is really easy fixed and they completely ignore me. I'm afraid that if something important will be in the future, they also will not fix it. 1. Staff can't edit/add Macros. And I have to add all macros manually - this is really annoying. 2. Notes section are super small and limited by characters. This cause us to split notes by lines. This is main feature that we are using, because we need to leave notes about EACH order. Hi There, This is Kim from the Willdesk Support Team of Channelwill. Thank you sincerely for taking the time to share your experience with us. We truly appreciate that you’ve been using the app for the past month, and I’m very sorry for the frustration you’ve encountered. Your feedback is important, and I want to reassure you that you have not been ignored. 📝 Regarding the points you raised: Staff Editing/Adding Macros The development team has carefully reviewed this request, and they confirmed that the current system is built with this behavior by design. Allowing agents to edit macros would require significant changes to our overall permission structure, which is unfortunately quite complex and not something we can safely modify at this time. That said, we truly understand how valuable this capability would be for your workflow. While we’re not able to adjust the feature right now, we have added your feedback to our list of future enhancement considerations so it can be part of upcoming optimization discussions. Please know that your input is appreciated — it genuinely helps us shape the direction of our improvements. Notes Section Size & Character Limit Regarding your request to remove the character limit for notes, our development team has shared that the current system architecture requires this limitation in order to maintain performance and stability across all accounts. I completely understand how helpful a larger note field would be for your workflow, and I’m sorry that we’re not able to adjust this feature at this time. Please rest assured that your suggestion has been added to our official list of feature requests, where it will be reviewed during future planning and improvement discussions. I completely understand your concern about future issues, and I’m truly sorry that you haven’t seen progress yet. We are committed to improving these features, and your reports have been instrumental in helping us move in the right direction. If you’re open to it, I would be happy to keep you updated as these improvements roll out. Please feel free to reach out anytime — I’m here to support you. Thank you again for your patience and for being a valued user of our app.
False pricing plan. If you open pricing plan from the app page, then you will see that you can buy 20$ plan with 5000 emails. However, after installation I've tried to update plan, and the cheapest version is for 140$ only!
Developer reply ·
Thank you for your review! Customers are required to be on an email plan that matches or exceeds your active profile count. We will show you a plan that fits the number of active profiles in your account, so if the plan you are seeing is $140, that means you have 6,001 – 6,500 active profiles in your account. If you want to be on a lower plan, we recommend suppressing profiles so they don't count towards your active profile count. You can also read more on our pricing philosophy here: https://www.klaviyo.com/blog/pricing-philosophy
Great support and intuitive interface
Everything is ok, except the fact that you can't enable the sales channels like google, facebook, Instagram.. This makes the plugins useless
Developer reply ·
Hi, thanks so much for your feedback on the Shopify Bundles app! We are always evaluating new feature requests for our roadmap and will certainly consider this for the future.
Hello! Thanks for this great plugin. Everything works great, but 2 issues: 1. Once I push the add to cart, my quantity is set to 0. So if customer closes the cart popup, it wouldn't be able to add to cart. 2. It displays only current store currency, even If I change it (by Vitals widget) - this is really big problem :( Thanks
