IMBŌDHI
United States
Reviews (7)
Thanks for the explanation and all the details. Val even recorded a video walkthrough, which was helpful! All good for now, we’ll reach out again if anything else comes up.
Developer reply ·
Thank you so much for your kind words! 😊 We’re happy to hear Val’s video walkthrough was helpful. We’ll be here whenever you need us again!
We’ve been using Okendo for over 4 years and highly recommend it. The user experience on our site is seamless, and it’s incredibly easy for our team to manage on the backend. The integrations with Klaviyo and Shopify are smooth and reliable. We receive a high volume of photo reviews, which has been powerful for conversion. Okendo also continues to improve their platform with regular updates and new features that keep getting better.
We used Lucky Orange for about a year, then discovered Microsoft Clarity, which is completely free and does everything we needed. Around that time, we thought we had downgraded our Lucky Orange plan. Their app showed a message saying “No active subscription,” so we assumed it was canceled. Turns out that message was a bug, which their team later admitted. In reality, we had been getting billed $303.20 per month the entire time — for 16 months — totaling $4,851.20. We had no idea. There was no downgrade confirmation, no email notification, and no way to tell from inside the app that billing was still active. We didn’t use the tool once during that period. We believed the subscription was canceled. Their support team reviewed our case and still refused to refund anything. They claimed it was our responsibility to know we were subscribed, even though their own UI said otherwise. We’re now escalating through our Shopify Plus team to recover the funds. This product is not worth the risk. If you need heatmaps and session replays, Microsoft Clarity is free, more transparent, and works better. We do not recommend Lucky Orange.
Developer reply ·
Thank you for taking the time to share your feedback. Through our discussions back and forth, we've thoroughly reviewed and discussed with you that there is no record of a cancellation request, downgrade to a lower plan or the Lucky Orange app being uninstalled from your Shopify store. As a safeguard for merchants, any subscription changes must be confirmed through Shopify's billing system. Our records indicate that the app has remained installed and active, which is why data collection, data storage, and billing have continued. Monthly receipts are sent by Shopify and outlines each app and their charges within the receipt while the application would have still shown as installed within your Shopify admin. To make sure you have fully ended your subscription, please make sure to either switch to the free plan and confirm that change through Shopify or uninstall the Lucky Orange app from your store. Uninstalling the app will ensure the tracking code is removed and your subscription is fully terminated. If you have any questions, please contact our support team. We're here to help. Regards - Bradley from Lucky Orange
We are so pleased with the results we've seen from our PostPilot campaigns! Launching direct mail for the first time was a huge unlock for our business and has really helped diversify our sales channels and former over-dependence on digital ads. Our account manager Jané Riley is wonderful to work with, alway quick with communication and a great strategic partner. I highly recommend PostPilot for your direct mail needs - they make the process so easy and we saw a return on investment immediately. The channel keeps growing and growing and has been one of the best strategic decisions we've made this year.
By far the best landing page app there is! The team is super helpful and support actually helps you! They were able to go directly into the LP I was setting up and assisted with white glove-level service. I've tried tons of Landing Page apps and by far, Replo has been the best experience
It's a really solid app. I appreciate the support in getting the aesthetic customized to my site. Manoj helped me get everything set up really quickly. Recommend!
Developer reply ·
Thank you so much for the solid review! 😁 The support team is always there to help you with your queries...🤗🤗