Pure Life Science
Canada
Reviews (7)
Developer reply ·
Thank you! It means a lot to know Omnisend is delivering for you.
Customer support help via email is processed in a very timely manner. Reponses are received in a timely manner
Support staff is so great they answer questions practically immediately
Developer reply ·
Hi Kina Chandarana, Thanks for sharing your review with us and this made our day! Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words. Rest assured that we will keep on improving our services for valued PageFly users like you. Have a wonderful day, and take care! Best Regards Aasim | PageFly team
Very poor response time to emails. Its been 24hrs and no response at all Update After many chats with Route - finally they resolved our issue. This should not be the case - there should be a timely response from Route support no matter what. Now I have the Customer success managers asking if support via Chat is better or email and to update review accordingly. My review still hands - increased it 2 stars but the response for my ticket took over a week which is ridiculous and not acceptable.
Developer reply ·
Hi there, We appreciate your feedback and apologize for any inconvenience. Your experience is important to us, and we want to make things right. A member of our team will reach out to you directly to work on a solution. Best, Skylar, Customer Support
Support staff is extremely good - reply back in timely manner and answer all questions. BUT the app itself Bold Subscriptions for Shopify Checkout app has a lot of limitations from very limited email notification triggers, no tagging for Subscription order at the order level which was there in bold V1:-(, no notification if a payment failed to us the vendor.
Developer reply ·
Thanks for taking the time to write in. Bold is actively developing and releasing new features all the time and feedback such as yours is extremely valuable to us! We will be sure to pass this information along to the team. We hope that you'll keep your eye out for future updates and new features coming soon. Thanks again!
Very easy to install and use, nice layout to see what you need to do - The support team is excellent - quick and efficient. On Trial still but getting very good support.
