MedMassager
United States
Reviews (12)
Does everything you would need it to do, and their support is stellar- super responsive and helpful!
Developer reply ·
Thank you so much for your Amazing feedback! I am glad I could help you set up our app in your store. :) Please let me know if you need any further help setting up our app. Best Wishes! Hassan Khan | Technical Support Specialist
Excellent experience after switching over from Blotout (which was a nightmare). Yiqi has been incredibly responsive from the start and knows this space better than any other 3rd-party tracking service I've interacted with. If you're looking for an alternative to Meta's blackbox pixel, Aimerce is it
Developer reply ·
Thank you for your review. I've reached out via email to learn more about how we can improve the experience. We would love to find ways to better support your team. Kind Regards, Shopify Combined Listings Team
Stays disconnected from Shopify's customer events no matter what. Shopify support claim they can't do anything about it and neither can Google
Developer reply ·
Hello! Thanks for your feedback. The pixel feature is not yet live, though we expect to start rolling it out soon. Unfortunately this may be confusing since the setting does display as disconnected right now, but it should not be affecting the functionality in any way -- simply by using this app, you should see your data flow through as expected, even through the new checkout experience. Once the feature goes live, you'll see this option become connected! If you're having any issues, please add to your existing support case with the discrepancies you are seeing, but rest assured this pixel setting is coming soon!
Great app! Shoutout to the outstanding customer support from Lillian
It took weeks to get a reply regarding a refund of $600 for add-on upgrades that were completely ineffective- this was after two years of using them. Our Meta pixel is littered with Velocity events that were never removed once the service was discontinued so I’ll likely start over with a fresh pixel now that I’ve uninstalled Edgetag. It seems they grew too fast to keep up with their customer service
This app is fantastic! I went from worried about filing overdue taxes to happy in 5 minutes. It was very easy to set up and they took care of everything in no time. THANK YOU
Ashish was a customer service representative in tech support and he helped me resolve my issue with posting I was having. Accessing help was very easy and I received help very quickly. Very happy with Webgility app and their tech support.
Decent app, terrible support. I've had to wait a full day for a single response from live chat each time this week.. by the time there's finally a response it's a new chat agent. Their documentation is completely lacking so it's difficult to figure out basic tasks like email opt-in. Either add to your documentation or take your "live" chat when there's no one available..
Developer reply ·
Hi there! Thank you for taking the time to write us your valuable review. We are very sorry to hear that our service did not meet your expectations. Please accept our sincere apologies. Our manager will contact you shortly in hopes of amending the issues you were having.
Support is non-existent.. a full week has gone by with multiple emails being ignored. UTM reports were loaded with duplicates and they were unable to help me figure out a solution.
Developer reply ·
Hello, There are 2 types of UTM reports - detailed and summary. The detailed report includes the order number which will show UTM parameters for each order and they are not duplicates. According to our email logs, we had one chat conversation with you. We also sent 3 follow-up emails on July 20, 23, and 28. Thank you.
Awesome support! They're very quick to assist with any changes & customizations. I use these guys for a few of my stores now.
