Shoxtec Suspension
United States
Reviews (10)
Very helpful staff
Developer reply ·
It's great to hear that you had a positive experience with the staff! If there's anything else you'd like to share or if you have more questions, just let me know.
Developer reply ·
Hello friends at Shoxtec Suspension, Thanks for the AWESOME review! Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce
To be honest, do not know how to uninstall it. I delete the app from my Shopify page, but it keeps charging me about $50 per month. And sent me a notification that says "Matrixify (Uninstalled)"
Developer reply ·
Hello! Wow, so sorry that you have such an impression. 😱 Actually, the charging is done by Shopify according to a strict billing schedule. If you have a charge marked as "Matrixify (Uninstalled)" then it means that Shopify has charged it for the last time for the last period when the app was still installed. You have uninstalled the app on March 3, 2022, but the charge is for the period of February 15, 2022 – March 17, 2022. This charging period is shown in the Shopify bill. It will not continue charging, of course - that was just the last charge for the last unpaid period before uninstall. We checked that in that period you did not have any import/export jobs, so we have refunded you that last month in full. Please, contact our Support if you have any more questions or issues: https://matrixify.app/contact-us/ Maris Veide Founding Developer Matrixify
The app manages the product perfectly and Gazebo is really good at solving all problems in a timely manner. The new interface also lets me manage the bundle easily! Love it!
Perfect app for managing your return!, if you can connect the postmen and aftership app. It will be best app ever
There is no way I can express my emotions. It is just perfect, regardless of this apps is new and just coming out. Yes, you may find there are some little bugs and errors, or you may be not know how to use it. Don't worry, onboarding is always difficult. Their customer support and their developer team is very helpful, they will catch all your demand and your issue very seriously and fix it. Now my integration works very smooth! My inventory is now is 100% synced with my amazon, saved my ass time! I've tried other amazon integration, the price is really reasonable. By the way, their ebay integration, walmart integration also works perfect for me. My inventory across the platforms are perfectly perfect! Give it a try, why not?
Developer reply ·
Hello Shoxtec Suspension, Thank you for your kind words! We wish to have a great business relationship with you. As Amazon is a large marketplace, our developers have created a user-friendly app to sell on the Amazon marketplace quickly. Amazon is a large platform, therefore, they are very particular with the listings, and the app reduces your efforts with the Template sections so within a few minutes you can customize your products listing, you do not need to update everything from your Shopify store. The near real-time syncing for inventory & Orders save your manual work & time. When any client connects with us, we always try to help clients start their selling journey successfully on Amazon. We will always welcome you without any hesitation, reach out to us whenever you need any assistance from our side.!! Team CedCommerce.
The customer support is really horrible, you better live midnight to receive their email back. No instant feedback, anything wrong happened you just wait. And email explaining is horrible, not helpful at all. By the way, the UI Design of your interface is horrible. I am switching and your competitor has WhatsApp and skype live chatting support, your competitor is way better doing than yours. Cheers and please improve in the future, make money and hire someone to re-design your interface. Please!
Developer reply ·
We're sorry you experienced poor support. This is very rare based on most of our other reviews. The comments on our interface are acknowledged but again at odds with the majority of feedback we receive.
Great apps to track all your shipment at one dashboard to make sure every shipment is shipped and not delayed! Perfect Apps.
I like how the support team interact with me on live chat basis, rather than email. Prompt reply and resolve issues for me, besides. their interface is way better than others of what I tried, user-friendly 100%%!! Recommend. I was selling on 5 platforms and changing inventory made me headache. I'm now using the app to sync my products and orders all in one place at shopify now for my amazon, ebay and walmart marketplace. The team will customize your needs, because my staff do not allow variation in Ebay, and they did that for me! Honest review because really helped me out, saved my energy.
The app is improving, I used it for 2 months, and it is getting better and better, and the support team is very responsive.
