Fishe and Lilly
United Kingdom
Reviews (7)
Great app with all the functionality you could need in a review app. Still using this app today and it's STILL the best. Real, fast human support. Unbeatable.
Really frustrating interface that doesn't allow you to search by order number or invoice number. Also very expensive for the functionality. Actively looking for a replacement...
Developer reply ·
Thank you for taking the time to share your feedback. We’re truly sorry to hear that you’ve found our interface frustrating and that our platform hasn’t fully met your expectations. While many of our users appreciate the simplicity and minimalist UI we strive to provide, we understand that everyone’s needs are unique. Given that we haven’t received an inquiry in our Support mailbox regarding the issues you mentioned, we'd like to address them here: 1. Searching by order or invoice number: This functionality is available and can be accessed on the Filter page. If you’d like guidance on how to use this feature, our team would be happy to assist. 2. Pricing: We completely understand how important value is for your business. Our goal is to provide robust functionality and reliable service to support businesses worldwide. That said, we recognize that requirements vary, and we’re always open to hearing suggestions on how we can better meet your expectations. If you could share more about your specific needs, we’d be happy to explore how Sufio can better support you or even discuss custom pricing options. We’re also available for a quick call to better understand your challenges and provide tailored recommendations. Please don’t hesitate to reach out to us at support@sufio.com—we’d love the opportunity to assist you further and improve your experience.
Very disappointed with Elevar. I switched to them during the UA upgrade to GA4 and I used them for server side tracking for Google Ads as well. Setup was extremely expensive (USD$ 2000 when I got it) but I was expecting a game changing service based on the other reviews here. I decided to try them after listening to their podcast which I understand now is excellent content marketing. Their product did not help my business however. Setup was never completed correctly and over 3 months of data were lost. Their support claimed this was due to a GDPR compliance app we have installed (Pandectes) but this is the very app they recommend on their knowledge base. When I told their support team I was planning to cancel I was told they could make some config changes to the setup they completed for me, but that they would need to charge an additional $500/month for these changes. At that point it was clear I had been sold a lemon. Their cancellation support is very good at trying to get you to keep the software, so that's also good for the owners, but not the clients so much. They've cleared invested a lot in client retention, which is good for the owner, but not good for the clients. I'm switching back to a Google Tag Manager setup for GA4 and Google Ads and other marketing platforms. This is totally free. Elevar's Google Ads conversion action never recorded as many conversions or conversion value as the Google Ads conversion action during my entire time with Elevar, so if you're planning to install in the hope that you'll get more conversions, I expect you'll be disappointed. To their credit, their knowledge base is very helpful in uninstalling the app. I did appreciate that. Ultimately Elevar ended up losing us over USD 3000 with nothing to show for it.
Developer reply ·
This is Brad (Elevar Founder) -- I am very sorry about your experience. I've gone ahead and refunded your $1,500 onboarding fee and your last month's payment. I reviewed the support ticket regarding the Pandectes consent configuration that resulted in the conflicts with your Elevar tracking. Our response - to propose our monthly tagging and tracking service - instead of continuing to help fix the problem was poor judgement on our part and not the norm for our support. We have a mantra internally to deliver 6 star experiences and go above and beyond when needed. We failed to deliver on this for you. Again my sincere apologies.
This is a great recording app, the best I've tried so far. I left Lucky Orange because of bad support and Propel has been great.
Frustrating to work with and expensive. I wouldn;t recommend this app anymore. It used to be a lot easier to use.
Ed from YotPo support did all the set up for me - he actually did it while I waited. You cannot get better service than that. I hardily recommend him and this app.
