The Roman Catholic Store
United States
Reviews (9)
Great experience so far! Their team is exceptional, Aaron was very helpful and resolved an issue for me - after hours, within few minutes. App also has great features too
The app is decent, but the customer support is extremely disappointing. When I reached out about the price add-on feature being unavailable, the response I received was unclear and unhelpful. Without the price add-on, the app became unusable, and I had no choice but to uninstall it.
Please save yourself some time. Buggy app, bad support, sometimes does not charge engraving fees. Steer clear!
Developer reply ·
Hi Katy, our support team repeatedly replied to your requests and asked to share more details. Our app is well tested, so there is most likely an issue on your theme. All our plans include theme support, we always do our best to resolve such issues for our Merchants!
We struggled for three days attempting to configure this app, and unfortunately, when seeking assistance from their support team, we encountered a series of unhelpful responses. Ultimately, we managed to resolve the issues independently, but this led to the product page displaying incorrectly. The placement of the "add to cart" button was distorted, resulting in a highly unsatisfactory experience. I strongly advise against installing this app and recommend saving your valuable time.
Developer reply ·
Thank you for sharing your experience with us. We appreciate your feedback, and I'm pleased to inform you that we have already addressed the issues you encountered. If you have any further questions or concerns, please feel free to reach out to our support team at support@product-personalizer.zendesk.com. We're here to assist you.
Wonderful customer service! Highly recommend
Not sure why this app has so many good reviews. Cannot customize discount codes on this app spin the wheel.
Developer reply ·
Hi There, I'm very sorry to hear that you aren't fully satisfied with our app and I'd like to inform you that our team is already working on the coupon code feature update regarding the gamification templates. I sent you an email with the details, can you please check it and get back to me? :) I'd really appreciate your reply. Anna from OptiMonk
I love this app. I have used it to elicit reviews from customers very easily. I used to send Klayvio emails but they didnt respond to them. Fera makes it easy to write reviews directly from the email. Additonally the customer support is AMAZING, they answer immediately. Very easy to use and integrate. Holden is particularly helpful. This is by far the best reviews app on Shopify, I have tried almost all the apps available and none of them compare
Updated Review: Customer support reached out to me as after we deleted the app and rectified the issue. The app now works on mobile as it was not configured properly. Giving 5 stars for prompt, efficient, and courteous support. App works very well as intended
Developer reply ·
Hello to our friends from The Roman Catholic Store Thank you for leaving this thoughtful review! We're delighted to hear that you are enjoying Sticky Add To Cart BOOSTER PRO. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We would like to thank you for taking the time out to share this review with us and the community! Regards, Pushpesh & the Sticky Add To Cart BOOSTER PRO Support Team
I don't know how this has such good reviews but this app is completely awful. After spending an hour trying to move elements around to make it work i have given up. The UI is completely unresponsive. I used Gempages in the past and it was great, however, it is now unusable. A great pity because they added some really great features
Developer reply ·
Hi there, First of all, I would like to send our sincere apology from the bottom of our hearts to you. We are sorry for all issues you had with our app. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our app. I will surely pass your opinions to our Development Team for further investigation. We always try our best to find effective solutions for clients' problems. Thank you once again for bringing the issues to our attention. I can understand your experiences and look forward to providing a much better experience in the months to come. I also have sent you an email and would love to hear from you! I do hope we will have a chance to work together to make things right for you. James | Customer Sucess Manager
