THE GLAM BOOK VENDORS
United States
Reviews (7)
Megan was very helpful! OMG like I feel guilty cause I asked so many questions lol but she was very patient! as well as Hazel too! Great team!! I cant wait to see how Chatty works with my store:)
Not a fan. Ive lost more chargebacks than I've won. What they do is the same thing Shopify does. You are better off just getting a flow app and blocking high risk orders instead of getting chargebacks. don't waste your time
Developer reply ·
Hello, I'm Dror - Head of Customer Success. I am sorry to hear about your experience, and I apologize if we were not able to meet your expectations. Being an e-commerce merchant myself, it was extremely important for me to personally review your case with the team to address the issues raised. As we are always committed to the success and satisfaction of our partners, I have tried reaching out several times via email to provide additional information along with suggestions on how we can quickly assist and address your concerns. Please feel free to reply or reach out anytime; I am always available via the live support chat or email and happy to do everything we can to help. Thanks and hoping to hear back from you. Dror
Niezl was very helpful in assisting me with my questions! I'm looking forward to using this app!!
Developer reply ·
Thank you for your review. We're happy to hear that Niezl was able to assist you effectively! Welcome aboard to the app — we hope you find it incredibly useful and enjoyable to use.
Abby was the best!! I had downloaded a different app originally and they weren't accommodating. I'm glad Abby was so helpful in assisting me with setting up the app properly. Highly recommended!
great and fast support!!! they even offered suggestions so it was really helpful, plan to continue to use on my store
Developer reply ·
Hey there, Thank you for sharing your feedback. We are delighted to hear that your request has been successfully resolved. We aim to provide the best quality service and your support means a lot to us! Thank you for being part of OptiMonk. Should you require any help, just give us a shout and we'll be there for you. Kind regards, Emil from OptiMonk
Please do not use this app and find better ones. They charged my card after i cancelled my services with them and ive reached out to them multiple times and hadnt recieved a response. only scam companies stop responding ironically after they steal money from you.
Developer reply ·
Hello Taylor, This is Ewa from AdRoll's Customer Support Team, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention - could you please check your inbox? The refund has been initiated last week. My colleague, Aayush has contacted you about it as well. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Would you mind providing me with more information on the team not responding? I'd like to look into it deeper as from our side it looks like all the concerns have been addressed. Thank you, Ewa
