William Glen

Thanks Mark, and following up on my email: what I said we were working on is now shipping. Customers can share their name and email to start a chat, like the previous Inbox, so visitors are identified again without any login. It is rolling out to all stores now under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline. We default to sign-in because it confirms the customer owns the email they leave, but you now have the choice. Reply to my email if it does not appear on your store this week.

Thank you for taking the time to share your feedback. We’re truly sorry to hear that our cleaning tool didn’t meet your expectations. Your input is important to us, and we take it seriously as we continually strive to provide the best possible service. After a thorough review of your case with our Billing and Deliverability teams — both following your communication with our support team and this review — we found that your list contained a large number of disposable email addresses, primarily from Amazon. These contacts are categorized as undeliverable, as they cannot receive emails, and were appropriately flagged by our system. Based on this, the list cleaning was completed as intended. Please note that the cleaning service has been fulfilled and, as such, cannot be reversed. Since the tool performed as expected and the results were delivered as agreed, a refund would not apply in this case. However, we do want to understand your concerns better. If there are specific aspects of the cleaning you believe were not handled correctly, we’d truly appreciate your feedback so we can investigate further. To assist with next steps and save you time, our support team has created a segment of the flagged contacts. You can use this segment to easily take neccesery actions. Again, thank you for your feedback — we’re here to help however we can, and we’d be happy to take a second look with more details from your side.

Dear William Glen shop, I sincerely hope we can address any misunderstandings and find a resolution. At BON, we hold our commitments in high regard; they are the cornerstone of our values. Please be assured that the custom work we've undertaken for you, provided at no cost, has been executed with utmost care and precision. We sincerely regret any inadvertent misunderstanding that may have led to your disappointment. To be more specific: In August 2023, we made the adjustment per your request to exempt orders placed using email domains such as @marketplace, @wanelo, @members.ebay, @walmart, etc., from being counted towards the "order limit." However, as you may be aware, email addresses often change and evolve continuously, with variations like .net, .123, and so forth, emerging. Therefore, it's highly likely that there have been additional orders from these new domains over time. We processed all the new requests from you and look forward to receiving your feedback soon. 🙏 With all due respect and warmth,

Hey, You manage more then 70,000 SKUs. You have chosen to use our app and still using it although I have mentioned to you both during our online meeting and via email 7 months ago that our app designed to manage up to 40K SKUs for quantity sync. In case you need quantity sync for 70K listings then it requires to store your account on separated servers and it will cost you much more. For order sync and for export listings it will works great! Usually when sellers have huge amount of SKUs they are POD and looking for order sync and export listings. As a seller and entrepreneur I would expect that you will appreciate my honesty, my hard work on your account and respect the limitation of the app. You are choosing to keep using our app so I assume that overall it works for your needs. Customer service and honesty is my top priority. Thank you for raising your concern . Best, Shirly.

Thanks for your review! Amazon can certainly be challenging, but happy we can work together on finding the right solution for you. Nikki