Sole Mate
United Kingdom
Reviews (13)
Great experience with the app, integrated seamlessly into Outlook for us to remind us when people are due in! Great support from Sam, recommended!
Unbelievable support team and a great product. Have been brilliant in pulling together reports for me that I've been unable to get from Shopify natively. Farnaz and Claudia have been a great help. thank you.
Seemed to work ok, didnt get any pre-orders but thats not the apps fault :) Let me add products into a preorder state easily, had a slight issue with setup and support were very efficient in resolving.
Developer reply ·
Thank you for your review! We're pleased we could help get your preorder setup configured and answer your questions along the way. We appreciate your feedback and wish you every success with your upcoming product launches! 😊 – Shashi Kumar / Technical Support Specialist
Has been a great little add on to our online store creating some urgency when ordering, and also making customers aware of when to expect shipping. new features based on previous feedback have also been amazingly well received :) thank you guys!
Recently installed the app due to issues with IP address from europe hitting the site and vpn's being used to buy gift cards with stolen card details. easy to setup, very prompt response from Louis in support, to enable me to configure the best approach to stop this.
Developer reply ·
Thank you so much for the detailed and thoughtful review! 😊 We’re really glad that Blockify Fraud Filter, Blocker app helped you address serious fraud concerns like VPN abuse and suspicious IP activity. Huge shoutout to Louis for providing prompt and effective support — he’ll be thrilled to hear your feedback! We’re here anytime you need help fine-tuning your store’s protection. Stay secure! 🔐🌍💬
Easy to setup, and great Support from Gabriel with a few questions that I did have. Looking forward to using the app in anger. Initial thoughts are good!!
Developer reply ·
Hello Sole Mate store admin, Thank you so much for your kind words! We're thrilled about your positive experience. We’d also like to inform you about our COGS Quantity Based feature, which allows you to track and manage your cost of goods sold (COGS) at different quantity tiers. This feature provides a more detailed view of your profit margins, especially when purchasing in bulk or offering discounts based on quantity. It’s designed to give you more control over your pricing and costs, ultimately optimizing your overall profitability. If you have any further questions, feel free to reach out to us via live chat or at support@trueprofit.io. Best regards, Gabriel True Profit
A great app, and a great support team. We've used the application since we opened our physical and virtual doors. Seamless integration with our POS, and regular updates to the application included in the monthly fee. Whenever I've needed support of migration support, it's been quick and carried out well. Can't fault the app or the team!
Developer reply ·
Dear team at Sole Mate, Thank you so much for the amazing review! We're glad to hear that our app and support team have been such a positive part of your journey since day one. It's great to know the integration with your Shopify POS system has been seamless. We truly appreciate your kind words about our support, we're always here to help! Thanks again for choosing us, and we look forward to continuing to support your business. 🩷 Kindest regards, Janat Customer Support Team
Very good installation support due to my theme not being fully supported. I logged a ticket on Saturday not expecting a reply until Monday, and Satendra picked it up and resolved my issues promptly. Great service and the product looks like it does exactly what I need! I've also since install logged a support ticket to fix a compatibility issue with my theme, and this was also picked up and fixed within the hour.
A lovely little app, also support from Dan was great with an issue I had with a certain element of it, all sorted. Recommended.
The app works really well and does what it says on the tin. Had a slight issue with, which support (Alexandre) responded quickly and even tweaked to fit my theme a little better as well.
Easy enough to setup without support. Have contacted once around notifications and to remove branding and was dealt with quickly. So far, so good!
A great app to sync my Shopify store with Quickbooks for the accountants to do their thing. I also logged into this week to resolve an issue with a customer not syncing across which in turn stops their transactions sync'ing and SHERWIN in the support team, popped up on chat and asked me if I needed help. They sorted it there and then. thank you!
Great little app, and the support team have been amazing and very responsive in helping me implement as we have a quirky theme!
Developer reply ·
Thank you for your Amazing review! 🖤 It was a pleasure assisting you. Zydrunas
