Studio by TCS
United Kingdom
Reviews (8)
Exceptionally helpful support and experience overall
This app has been great overall—it saved me money when I made the switch, and its features are exactly what I needed. When I first contacted support, Ben was super helpful and responsive. I even left a positive review to reflect that. However, when I returned for further help, the experience was disappointing. Despite my earlier feedback, I was kept waiting for ages while being asked to make changes I couldn’t implement myself. The excuse given was that Ben was dealing with other customers, but it felt like I’d been deprioritised after already leaving a good review. Eventually, he did sort it out, but only after a frustrating amount of back-and-forth. All in all, the app itself is excellent—but the support experience left a bit to be desired the second time around.
Developer reply ·
Hi there, Thank you so much for your honest and detailed feedback — we truly appreciate you taking the time to share both the positive and not-so-positive parts of your experience. First, we’re thrilled to hear that the app has been a great fit for your needs and that it helped save you money 💰. It also means a lot to know that your first support experience with Ben left such a good impression — thank you again for your earlier positive review! 🙏 That said, we’re genuinely sorry to hear that your second experience didn’t live up to the first. We understand how frustrating it can be to wait for support, especially when it feels like you’re being deprioritized. That’s definitely not the experience we want for anyone using our app — before or after leaving a review. We always aim to support every user with the same level of care and urgency. We’ve shared your feedback with our support team to reflect on how we can do better, especially in setting clearer expectations and offering more immediate help when users run into things they can’t do themselves. Thank you again for sticking with us through that experience and for still recognizing the value of the app. Your voice matters, and we’ll use it to improve. If there’s anything more we can do for you, please don’t hesitate to reach out — we’re always here and happy to help 💙.
Excellent demo by Priyansh, you guys should have more people like him in your team.
Excellent, esp customer support!
Developer reply ·
Thank you so much for this glowing review and special shout-out to our support team! We love to impress our users with our technology and support. :-) There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success. Cheers - Emilia from Lucky Orange
The app is super cool! Siva was the one who walked me through this app. Their customer support is outstanding
One of the best customer support apps I have ever found. They are upgrading their system frequently and their team is quick in response. Would definitely recommend this app to any business who is looking for helpdesk solution
Developer reply ·
We're so happy to support the growth of studiobytcs.com. Thank you placing your trust in us and for sharing the review. Upwards and onwards :) Cheers, Devina (Product Manager @DelightChat)
Began using this app recently. The customer support is great, always there to walk you through and guide you. So far so good!
