The Giving Girl
United States
Reviews (9)
**EDITED again after 3 years. They have fixed all the issues I've listed! Thank you! **EDITED review after using for 11 months: App has a lot of helpful features but their event planning feature doesn't work. It shows prematurely on the customers end and deceives them into thinking they're getting a point boost (when in fact, it's not live yet). After checkout, the points they receive is the normal point amount and not the future event boosted total. I think customers might think that's deceptive. You can plan point boost events but you would have to pause and activate them before it starts. I spoke to customer service that that's what she told me to do and thanked me for the feedback. The new pop up feature also doesn't work. I set up this app in about a day and spoke to a couple different customer reps, they were all very nice and helpful. They guided me through set up and helped with a small customization where I needed the arrow color changed. I like that this app can reward points for subscribing to the newsletter and product reviews (with Judge.me integration).
Developer reply ·
Hello, Thank you so much for taking the time to update your feedback. We truly appreciate your recognition and support. It really means a lot to us! If you ever have any questions or specific needs, please feel free to reach out to our 24/7 live chat support. We’ll always be happy to help. Thank you again for choosing TrustWILL Loyalty! Best regards, TrustWILL Support Team
App is great and easy set up, I needed help (another app was affecting it) and Sid helped enable the app for me on his end.
Developer reply ·
Glad we got that sorted out!
Great app! I only use it for the checkbox but I had a misunderstanding where I thought the options note would go and the Avis team kindly emailed me back and graciously offered to help me. It works perfectly! Thank you!
Developer reply ·
Hi our friend The Giving Girl 🌸, Thank you so much for taking your time to write an awesome review for our app and support. You've been really kind and patient to us too. Have a nice day ahead and don't hesitate to let us know if there's anything we can assist you with. -Molly-
Great FAQ with custom features and easy to use, I just downloaded it but I'm loving it already. Thank you so much!
Developer reply ·
Thank you for using the app and supporting us a lot by leaving the great review. If you need any further help, don't hesitate to contact us. Best regards,
Great application and customer service. They even followed up when I forgot to reply after emailing. Thank you! Thank you for this review. We are happy you had good experience working with us! If you have any further concerns please reach out to us. Best wishes! Rita
Great app, they were able to change the settings for me and edit the drop down menu to match my theme.
Developer reply ·
Thank you for the wonderful review!
Great app and looks seamless in my theme/site! Thank you! I haven't gotten any reviews yet but I'm sure they'll look great.
Developer reply ·
Thanks for your review. We try our best to support merchants. It'd be great that you like our app. Please contact us if you have any questions. We're ready to help you. Sincerely
Great app! I use it to include a freebie if they're a FB group member. I needed help removing the checkbox from part of the site and they were able to edit the coding on my site the same day. Thank you!
Great work, looks like my site... not much else to say! Here's a extra sentence for the minimum characters required... Thanks again!
