Shopboxdeals
Canada
Reviews (8)
App has been down for over 24 hours, with support saying it'll take another 24-48 hours to fix. Very disappointed with the downtime and lack of a real resolution timeline.
Developer reply ·
We sincerely apologize for the downtime and understand your frustration. The issue was related to our server infrastructure and required an external server-side update before service could be fully restored. The issue has now been resolved, and the app is working normally again. We appreciate your patience while our team worked through the problem, and we’re continuing to monitor the app closely to help prevent similar disruptions. Please try accessing the app again, and if you experience any further issues, contact our support team so we can assist you right away.
I wouldn’t say customer service was unresponsive — the support staff did reply and acknowledged the issue. However, it was beyond their scope, so they escalated it. That’s when the waiting began. When you run an online store 24/7, timely resolution is critical. Delays can really disrupt operations.
Products and prices are good, but shipping is not good for dropshippers. Customer care non existent- have been trying to reach them for few days now but no response. Finally I got a response that shipping will be delayed by 3-5 days , and will start shipping after Oct 5th due to holiday for the order I placed on Sep 28th. Thats not the way to run a business. Need to work on faster shipping and better customer service response. Hopefully, they will work on these issues and make it better in future. Sorry to say but fact is US Buyer can not wait for 10 days shipping time plus 12 days of actual delivery due to holidays. Requesting them to cancel the order, see what happens. Looking for better service in future. Order was cancelled promptly and refunded. Upgraded to 4 stars. Thanks Dear Shopboxdeals, We apologize for the delivery delay caused by the nationwide observance of the National Day holiday. The closure of transportation companies during this period has significantly impacted our operations. We had posted a notice on our website homepage a month in advance to inform customers about this holiday period, and we deeply regret any inconvenience caused. Please be assured that we are actively working to expedite the processing and shipment of your order as soon as operations resume. We value your patience and understanding during this time, and we remain committed to providing you with the best service possible. Any question, you are welcome to contact us and we will reply you within 2 business days. Best regards, Nick
Installed free plan to check. App is slow to response to any command like delete a product. Also, This plan does not have price automation, so I am not sure about speed of price changes on my website.
Developer reply ·
Hi there Thank you so much for taking time to write this feedabck to us. Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward. Here is the email address & official messenger link support@dserspro.com https://www.messenger.com/t/DSersOfficial DSers team
Looked promising at first. But after registering I noticed they do not support Amazon selling as advertised.
Initially I had trouble uploading products to Amazon, but Customer service was very prompt and offered all help to setup things. I rated 4 star to the app because it is not easy to use, bit intricate. But thanks to helpful customer service , things seem to pickup now. All credit goes to Praveen, who is continuously in touch with me to put things in order again
Account suspended due to policy violation: Shopping ads policies No specific reason why Account was suspended! What do I check? Ofcourse I discontinued.
Developer reply ·
Thank you very much for your review here! While we don't have access to the specifics of why Google may have suspended an account, you can request that they review your account here (http://bit.ly/332qeWY). There is also very often a red banner which will appear in your Shopify account with a brief description of which policy might have been violated. I’ve followed up with you via email in case I can provide any further assistance on this. -Lizzy, Shopify Support