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Pixie Wing

New Zealand

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•••••••.com

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Reviews (14)

★★★★★
Shopify

Seems great in terms of pricing model. A bit of a pain that you have to get in touch with support to ask them to remove branding, so that they get to ask you for a review. Just make it so the branding isn't there then earn reviews from more meaningful work/support, but I get why they do it.

Developer reply ·

Thank you for taking the time to share your valuable feedback with us. I understand your frustration about having to contact support to remove branding. While it may seem inconvenient, there are reasons why platforms sometimes utilize branding. Additionally, requesting reviews is a common practice for companies to gather feedback so that we can improve our services. However, I understand your desire for a seamless and hassle-free experience. Your feedback is valuable, and platforms may consider alternative approaches based on user suggestions and needs. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com Regards, Team AfterShip

on AfterShip Referral & Affiliate · About 1 hour using the app
★★★★★
Shopify

UX is pretty good, but you can't choose which images to optimise. So the free plan is quickly made useless as it just works on all images in the store - even those which are already optimised from a previous app. Also, you can't just run it in filename mode, it has to optimise (compress) as well, which is not right for our use case.

Developer reply ·

Thank you for sharing your feedback. We’re glad to hear that you had a positive experience with the user interface of our app. Our solution is designed to comprehensively optimize images by compressing them, updating alt texts, and renaming filenames. We’ve made updating alt texts and renaming filenames optional to accommodate a range of needs and preferences. We understand that our app may not have perfectly met your specific requirements. This situation arises not from a shortcoming in our app’s design but from a variance in expected functionalities. Our approach to optimizing all store images is deliberate, aiming to ensure consistent quality and performance across your online presence. We’d like to highlight that our app includes a testing feature during the initial setup. This allows users to experiment with different compression levels and assess potential savings. This functionality extends to alt texts and filenames as well, enabling a comprehensive evaluation before any commitment is made. Your interest in apps that offer specific functionalities, such as filename-only optimization, is completely understandable. We regret missing the chance to provide direct assistance. Our customer support team is always on standby to offer personalized guidance and suggest solutions tailored to your unique needs. By engaging with our support team before leaving a review, we can work together to address any concerns and explore suitable alternatives. We appreciate your review and look forward to the opportunity to support you in the future, whether through our current services or by guiding you to a solution that more closely matches your requirements.

on LoyaltyHarbour Image Optimizer · 11 minutes using the app
★★★★★
Shopify

Gorgias didn’t work for us in terms of pricing structure. It quickly became way more expensive than competitors offering a similar set of features and so we requested a cancellation of the service in September. Unfortunately that cancellation was not actioned and it wasn’t until December that we noticed Gorgias had been continuing to charge us. They refunded us once we reached out regarding this. They don’t make it easy to cancel, and you have to ‘request’ it rather than them having a simple ‘cancel button’. Clearly this setup leaves room for error.

Developer reply ·

Hi Pixie, We apologize for the challenges you faced with Gorgias, particularly regarding pricing and the cancellation process. Most of the improvements we make come from suggestions and feedback like yours, so thank you so much for sharing your experience. We genuinely appreciate your honesty and we hope to have the opportunity to improve your experience with us in the future.

on Gorgias: AI Helpdesk & Chat · 6 months using the app
★★★★★
Shopify

I'm surprised to see mostly five star reviews for this app. Having previously tested out Shoplift for landing page split testing and AB Convert for price testing, I came to Intelligems hoping to find an all-in-one solution. Unfortunately, it's proven to be a major waste of my time. Here's what I wish I'd known before investing my time into this app: - The UI is complex. - To run a split test on landing pages you need to add custom code. - If you have geo-redirects for subdomains you need to create redirects for every test region. - If you want to run a price test, it's an extra $300 per month minimum (AB Convert offer this function for $50). The alternative apps out there like Shoplift & AB Convert are both cheaper and, crucially, take minimal time to setup, run and interpret. When time is your most valuable resource, this is a major factor.

on Intelligems: A/B Testing · 8 days using the app
★★★★★
Shopify

Misleading to say that on the Free plan you can publish '3 Live Pages' with 'All Elements' - when in truth simple things like custom fonts are a paid feature. I only found out after investing time learning the UI and feel it's been a waste of time.

Developer reply ·

Hi there, This is Anna, Customer Support Manager at EComposer. Firstly, I am really sorry for the experience you've gone through. To make it clear, we allow all Google fonts on Free plan and Custom font on any paid plan. This is clearly stated in our pricing table here: https://ecomposer.io/pages/pricing I can relate to your feeling that you may just want to have a couple of pages with custom fonts and not ready to pay. We will consider to open Custom font in free plan in the near time. Once again, I hope you can give it a try and we're happy to help if the feature is really crucial for you. Our team reached you via email, kindly check it so that we can assist you better. Best regards, Anna

on EComposer Landing Page Builder · 9 minutes using the app
★★★★★
Shopify

I had initially written a 5 star review after being asked to many times by the (bordering on obsequious) customer support team. Setup was fine, if rather time consuming. Once in the testing phase, I noticed a couple of bugs - social media links didn't work on what they call the 'Share Page' and on mobile view , a horizontal scroll bar was visible on the front end - a sign that an element on the page was overflowing (a sign of poor web dev). It's now been three weeks since raising the issues with support. Neither have been resolved and I was in fact told that to sort the mobile responsiveness issue, I should hire a web developer - TO FIX THEIR OWN POOR WEB DEVELOPMENT! This left me pretty flabbergasted, to say the least. I'm not a perfectionist, but we do have high standards and sloppy design like horizontal scroll on mobile and broken social links I'm afraid, fall way short.

Developer reply ·

Thanks again for writing this awesome review and we're also hoping that our services will generate MORE sales for you! - Cris

on Referral Candy & Affiliate · 13 days using the app
★★★★★
Shopify

Great customer support. However, it was no good for us as they don't allow you to change star shape from rounded to hard edges. So it has a pretty cheap look and feel to it. Perhaps good for dropshipping stores but not higher end products.

Developer reply ·

Hi there! Thank you for your feedback. The star shapes bare Judge.me branding so we don't support changing it from rounded to hard edges by default. However, it can be achieved with Javascript and CSS. If you're feeling technical or have a developer with you, we're very happy to share with you some tips and tricks to make this happen.

on Judge.me Product Reviews App · 5 days using the app
★★★★★
Shopify

Function wise it's pretty good. Frustratingly they are quick to remind you to upgrade when you reach the limits of a plan, but they don't automatically reduce the amount you pay if your orders that month fall short of the tier you're in. Looking back at the past few months I can see that we've lined the pockets of Parcel Panel with $100s of unused credits because they told us we needed to upgrade the plan when really we didn't. -- Update: since writing my original review, the PP team reached out to refund about 1/4 of the over payments I made this year (paying for tiers that I wasn't using). They have also created a bespoke plan for me which has made the whole PP experience a lot more cost effective.

Developer reply ·

Hello Sam, Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. We will make every effort to provide you with outstanding services and support. We wish you luck and prosperity in your endeavors. If you need more help, please feel to message us anytime. Thank you for your time and consideration, and have a wonderful day! All the best, ParcelPanel

on CWILL Order Tracking · Over 2 years using the app
★★★★★
Shopify

Super-easy to use, with a 'click to place' interface. I assumed it wouldn't work with our custom slide cart - but it does! We were quite picky with how we wanted the app to look on our store and the app devs went out of their way to ensure we got what we were after. For future updates, would be lovely to be able to hide the 'available rates' section. Thanks team! Thank you for posting your amazing review! It was a pleasure for us to help make the app works for your shop's specific needs and we look forward to working with you in the future.

on Dr Cart Shipping Rates & Rules · 2 days using the app
★★★★★
Shopify

Today I spent around 4 hours trialing all the different countdown bar apps. They ALL had issues with; sticky functionality, wouldn't offer continuous countdown, they didn't have custom CSS function, or they looked like some spammy AliExpress countdown nonsense. This app is the ONLY one that offered the functionality I needed. So glad I found it! Plus the support is faultless.

on WebRex Multi Announcement Bar · 6 months using the app
★★★★★
Shopify

There's no simple timer option - all the designs have a spammy feel to them. If you're selling products with a price point of more than $50, in my opinion the styling of these timers are way too tacky.

on Hextom: Countdown Timer Bar · 20 minutes using the app
★★★★★
Shopify

The Sections are excellent value and the support team are always willing to help adjust the code as required to make the sections work perfectly to my needs. I would certainly recommend this app to anyone!

on Puco Sections: Theme Sections · 3 days using the app
★★★★★
Shopify

UPDATE: Looks like when the SEOAnt team manually removed their the code from my store, they also ripped out a load of the HEAD scripts, including all tracking for META Pixel. I've just now found this out and this explains why META ads have dropped in performance by 300% this past 4 days - Pixel was receiving no data! Bottom line - the cowboys at SEOAnt cost me circa $3000 in lost profits when they removed our tracking scripts. YOU HAVE BEEN WARNED! Original Review: The single worst app experience I have had in 3 years of running Shopify stores. 1.They present you with a site speed score (in glowing red -'warning, your site is the slowest we've seen etc etc), then push you to hire their premium site speed services. Thing is, my site gets an A rating on GT Metrix. It is not a slow site. It does not need $100s spent speeding it up. 2. They charged me $59.99 within 10 minutes of installing, despite a 7 day trial period. I had to chase them to get a refund via Shopify chat and at time of writing, no refund received. 3. On uninstalling, it left some code in the store which left an ugly error on the homepage on the customer-facing front end. Looks awful and at time of writing review, they still haven't been able to remove it. Awful experience!

Developer reply ·

Hi Pixie We feel quite sorry for the inconvenience and experience you had in our APP. Developer Team have worked on what you said and optimized your mentioned parts the instantly we received your feedback here. For the overcharged package fee, after inspection, it was found that the payment did not reach to our side and our Customer Service Team has been guided you to contact Shopify Support to cancel your subscription. Moreover, we already helped you remove the left codes in our APP properly. We value merchant side feedbacks and reviews very much and do our best to optimize our service and APP features as much as possible. Thanks for your feedbacks to make our APP optimized in a better way. Best Regards SEOAnt Customer Service Team

on SEOWILL: AI SEO & AI Blog Post · About 4 hours using the app
★★★★★
Shopify

I'm rewriting my review for this app, having now used for around 3 months or so. There is huge potential within ReBuy, with a very pro looking smart cart with a load of bells & whistles. Unfortunately, the app has consumed a huge amount of my time in trying to work through seemingly endless bugs with implementation, the widgets, the rulesets etc with the customer support team. They are knowledgeable and polite, but it can take days to work through an issue, with their weekends, public holidays and time zone differences taken into account. Nothing has implemented smoothly and has all required additional coding to get things working. A number of the 'killer' features are only available for Shopify Plus subscribers, and there is no reflection in the pricing for those who do not have Plus and therefore cannot use these features. I'll continue using it for now - mostly because I can't face going through the removal of the app (and its theme code), and installing a competitor's version. In summary, for $250+ per month, I would expect a much smoother experience.

Developer reply ·

Hi Pixie Wing Team, Thank you for your review. We're sorry to hear that there have been some bumps in your onboarding experience. We will continue to work with you to sort out the issues you have encountered and ensure your success with Rebuy!

on Rebuy Personalization Engine · 3 months using the app