Kleva Range - Everyday Innovations
Australia
Reviews (12)
We are very pleased with ShipX team and especially thank you so much Janani for being really helpful and more than that Janani was helped us with zoom meeting in clear step by step guidance. We really recommend it.
Developer reply ·
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Very great customer support and prompted response!
Prompt reply from thier cs team and very easy to use.
Developer reply ·
Dear Kleva Range - Everyday Innovations, Thank you for your wonderful feedback! 🎉 We're thrilled to hear that you experienced great service and communication. Your satisfaction is incredibly important to us, and we’re always here to support you. If you have any questions or need assistance, please don’t hesitate to reach out via live chat or email us at support-sbc-ta@bsscommerce.com.
I would highly recommend this App, we have it installed on both our Shopify stores! Features work well and great support from the team! Thank you so much David and Brian for your instant help and support
Developer reply ·
Dear Kleva Range - Everyday Innovations, We can’t express how excited our team were when reading your wonderful feedback! It definitely encourages all of us to keep up with improving our app and services everyday. Please feel free to reach out to us anytime via live chat and email support@secomapp.com. It's always our pride to accompany you! All the best, Trix Free Gifts - Customer Support Team.
We tried this app, but unfortunately, we had some issues especially for the mobile devices the search widget would load after a 1-2 seconds delay. And if your store experiences a high number of sessions per day, it might become quite expensive since the cost is based on the number of requests your store makes. Since our store has the around 150k monthly sessions and after installing this app for a week this app made a request of around 55,000 requests. We were on pro plan having 100,000 request per month and the price was $130/month approx. We later had to increase the limit to 200,000 request per month, which significantly increased the cost. And there is no immediate support for the emergencies.
Developer reply ·
We’re sorry for the delay on mobile devices, likely due to site or internet speeds. We reached out to offer help and discuss a personalized plan to address cost concerns for high-traffic stores, but we didn’t receive a response. We’re always working to improve our support. Please let us know how we can assist you further. We appreciate your feedback and remain ready to help.
We have been using the channelize app for 4 live shows now and we at the Kleva Range are amazed at how easy to use and smooth the platform is. The quality vision that comes out of the app is very very clear. There is basically no lag time between the live vision and the broadcasted feed when using the host app which is amazing compared to a lot of other platforms. One of the most important things to us is the customer service that we have been given throughout our time using channelize, any query or question that we have is answered almost immediately and a special mention to the co-founder Vidit who is always happy to jump on a video call to help out. We couldn't recommend this higher for anyone to use Your feedback holds great value for us, and we genuinely appreciate hearing about your experiences with our platform. Stay tuned for upcoming updates. 😍 Thank you for your support, and may your selling endeavors be filled with joy! 😇
I am really pleased and on the top of that the support is really good and on point. Especially thank you Zia for your help.
Developer reply ·
First, thank you for being a user for 2 years; we really appreciate your continued support of our Back in Stock App. Thank you so much for your 5 star rating! We are really glad that you are pleased with our app, and that the support was helpful and on point. We appreciate your positive feedback about Zia for his help!
Great app, intuitive to use and given us some great results already! Support is excellent too, can't fault it.
Great platform, it has resolved some ongoing issues we were experiencing with our Google Feed and allowed us to optimise our product listings on both our store and in GMC. The platform is very easy to use and we've received awesome support from Marvin!
Developer reply ·
Hi! Thank you for your nice words :) Managing product feeds is not an easy ride. So don't worry when something goes wrong or you come across some errors. Simply reach out to Marvin, he'll always be happy to help you. Ewa/DataFeedWatch
The app can be a bit complex and frustrating to use at times, but the customer service is really helpful and fix a lot of the issues I have.
Developer reply ·
Dear Lucy, On behalf of the PageFly Team, I want to send you a sincere thank you for your feedback on your experience with PageFly. From your review, we understand how we are doing and we also see that we still have a lot of shortcomings that we need to improve. Thank you for still giving us more chances to support you in live chat, we truly appreciate this a lot. With the aim of bringing a great experience to you, we will try our best to improve PageFly to make it easy to use and smooth. Along with this, our support team will be always willing to assist you anytime. Thank you and have a great day! PageFly | Kate - Customer Success Manager
I absolutely love this app and the best part is it's customer support. We had to run our custom script while applying the discount code and we were assisted by Yavor, who reviewed our code and ever more he made it more efficient. I highly recommend this app.
Developer reply ·
Thank you for your review and I look forward to working with you in the future!
Great platform, easy to use and integrate across multiple brands and websites. Fast and helpful support.
