Who Wore Whhat

very poor customer support, when asked for certain steps to help our dev team with your app integration, they straightaway said no "we wont help" "our dev team doesnt come on call" they didnt know anything about it, instead of helping they just ignore your calls and no support

THEIR SUPPORT TEAM DOESNT KNOW ANYTHING, THEIR DEV TEAM DOESNT COME ON CALL, THEIR PRODUCT TEAM DOESNT RESOLVE THE PROBLEM, WASTED MY MONEY ON THEM, NO ONE SHOWS UP IN THE SCHEDULED CALL, NO PROPER COMMUNICATION FROM TEAM, WOULD HAVE GIVEN 0 IF THERE WOULD HAVE BEEN AN OPTION

EXTREMELY POOR SERVICE ONLY SINGLE PERSON DOING ONBOARDING, CUSTOMER SUPORT, SALES, MAKING WORKFLOWS, DEVELOPER. THEY CALL ANYTIME AND EXPECT TO PICK CALLS, MAKING WORKFLOWS LIVES AFFECTING YOUR CUSTOMERS AND ORDERS

the cutsomer support is worse, they are not available only for past 4-5 days, wanted to do some changes but no one was there, very inconsistent app and no support at all

No one helped us out, when we required some modfiications and enquired on price, their customer support team is worst and sales team are too ignorant, they dot care if we buy their plan or not. I found some features were not working correctly

Very poor customer support, no one helps, the UI looks very cheap and bad. Doesnt align with our store, when asks for help no one replies Hi Rahul, Sorry for disappointing you! This is definitely not the level of service we hope to provide. Your review has been a wake up call for us! To set more context, your request came in on a weekend and our team mate had logged out for the day due to a health emergency (I'm not saying this as an excuse, I take full responsibility for this failure. And we are hiring more support staff to mitigate such issues, especially on weekends) Though I tried to help you first thing on Monday, I realized your store is planning to use a non-native Shopify checkout in the near future which we don't support. I would rather be upfront about this fact than leading you in and disappointing you down the lane when you wish to integrate the 3rd party checkout. My sincere apologies! And, if you decide to stick with native Shopify checkout, kindly give us a second chance please! Arun Augustine Co-founder & CEO CornerCart PS: I hope the analysis we did for your store, suggesting the best cart goal values to set for progress bar campaigns based on your past order data is still useful for you.

No proper customer support, no replies

We were getting onboarded with them during which they told everything in our use case is possible but when we were doing actual setup their developer Harshit said "nothing can be done and dont onboard with us we dont care" so after making us wait for 7 days and saying yes your use can be done they wasted a lot of time of ours in discussion and their developer team is the worst, no support, very rude and they dont care if we or anyone as merchants are getting onboarded with them or not. They act like they are the only Whatsapp API provider in the market

The app is superbly built and the team will help you out in all ways, Razin from their team helped me a lot in using the app tailored to my usage.

The orders are not syncing and no one is contacting us even atfer multiple mails, please contact me ASAP

Wasted 3 months, 0 professionalism, 0 respect for clients DONT DOWNLOAD and Use !! Worst Experience ever !! 0 professionalism !! Their CTO Bharat said that they will make the required changes on the but they didnt do it and it took 3 months for them to say that they cant make the app, their developer Neeraj lied that the app is ready but it wasnt and in last Bharat said we cant make the app you can proceed with another vendor. They also didnt use to reply unless and until asked for it 3-4 times. They wasted our time and didnt make the app also and kept us in faith that they will make it, I was ready to start with their premium plan but they deliberatly prolonged the process so that I only say NO to them for proceeding ahead. Wasted 3 months, 0 professionalism, 0 respect for clients DONT DOWNLOAD and Use !!

No one is there to answer your query and help. I changed all the 200 + currencies with mannual exchange rate one by one manullay and they reset it to default from their end. On asking why, there is no such reply from their end. Total waste of time. I am again adding my reveiw as of today 23/09/2024...still no one is replying and trying to help us out from HEXTOM