BlackBox Cages & Rack Systems
United States
Reviews (11)
Excellent customer service and on top filings for the last 3 years we used them.
So far so good. The interface is easy to use, customizable and great customer support. It brings the website to a whole new level. EDIT: After months of using this product, I still receive the same level of support. EDIT: Leogen was responsive, clear and helped me out.
Great support! The app works well for our business. They took the time to help us set up and get acquainted.
Developer reply ·
We're very happy that things worked out for your business, and that we could help.
The app works very well. Love the customization. I would recommend this app.
My rating is for the customer service. Dean has helped me twice now and is very thorough. I cannot rate the app yet because I am still learning how to use everything. Thank you Dean for your excellent customer service. EDIT: I have spoken to ROM a few times and he has always been super helpful. These guys always go above and beyond.
Customer service was fast and very responsive to my needs. I would definitely recommend. I also love that there is so much variety.
Awesome customer service! They had me set up very fast. They requested access and within hours I was up and running.
I used to app to help me block a scammer by IP address, the developer was kind enough to explain how to find the customer IP address.
If I could give zero starts I would. TERRIBLE TERRIBLE SUPPORT - I contacted them 5 times for this issue and had 1 reply asking for access to my store and they STILL have not even attempted to login to resolve this issue. This app does not calculate product add on cost properly. It says its going to charge the customer then upon checkout, the customer is not charged. I found a MUCH better app DYNAMIC PRODUCT OPTIONS and the support is wonderful.
Developer reply ·
Thank you for your review. We terribly sorry for the inconvenience that this has caused. When customer service falls shorts of customer expectation we take this very seriously. We really appreciate the feedback as it helps us improve our services.
Expert development. This team really goes above and beyond to make their customers happy. I am very please with this app and the service provided.
Great customer service and functionality. I look forward to exploring all the things this app can do.