4Knines®
United States
Reviews (5)
We have been very happy with Redo—the customer support is phenomenal. Skyler has been extremely helpful and patient through multiple inquiries via live chat. Aaron and Parker have also been accessible and supportive through email and phone. Over time, we’ve added more Redo services because of the consistently high level of service we receive.
Makes upsells easy. Set up was quick and painless. A/B testing lets you see what performs best. Fantastic customer support! OCU Plus and the enterprise team were great to work with. They were proactive with recommendations and implementing upsells. Highly recommend!
Developer reply ·
Dear 4Knines, Thank you so much for the awesome review! 🙌 We’re thrilled to hear that setup was smooth and that A/B testing has been helpful in optimizing performance. Our OCU Plus and Enterprise team loved working with you and are so glad the proactive support made a difference 💪🚀. We appreciate the recommendation — here’s to even more success ahead! 🙏✨ Team Zipify
Patti was AMAZING - so helpful and patient. She even sent quick step-by-step videos to help explain things. However, updating to a new version is tedious, time-consuming, and frustrating - it requires setting up all of the upsells again (triggers and products). The update should have the option to migrate settings to the new version.
Developer reply ·
Thank you so much for taking the time to leave us a review. We're so glad that you had a great experience with Patti with her videos and patience. We understand how the upgrading to a new version can cause frustration and we want to let you know that our Product Team is actively working on making that a much smoother transition. We really appreciate your feedback and look forward to providing you the best experience possible with our app. Please continue to share with us and let us know how we can continue to support you. 🙏
Support team was super helpful and patient with reconfiguring shipping methods. Thanks so much, Shivam!
Developer reply ·
Hello We're delighted to hear that our support team, especially Shivam, was able to assist you effectively with reconfiguring your shipping methods. Patience and helpfulness are key qualities we value in our support staff, and it's fantastic to know that you had a positive experience. If you ever require further assistance or have any more questions in the future, please don't hesitate to reach out. We're here to help, and we appreciate your kind words and feedback. Thank you for choosing us!
The initial sync with Webgility to Quickbooks had some missing information, but Webgility tech support was able to quickly isolate the issue alongside implementation specialist and find the missing orders. The sync now appears to be working correctly and will be enable the immediate real-time posting of sales information from the Shopify account, resulting in a tremendous amount of time saving to focus on other tasks.
