Mobility Plus
New Zealand
Reviews (10)
The chatbot gives great answers, and the email recommendations for reply emails are spot on most of the time too.
Developer reply ·
Thank you for your great review on Lyro and Copilot features!
Great app. Easy to use. Helpful YouTube videos, plus the chat helped me optimize the last parts for my store.
Easy to use with great backup service.
Same owner as Data Export App and same problems. Incorrect data many times. They do 'fix' the problem, but it is hard to have faith in data that has been 'fixed'.
Lots of reports but hard to set up as the 'live human chat' is so frustrating! The people on the other end seem to struggle to answer even basic questions (could be a language barrier as the chat is based in India?) If you need any historical data on your inventory this is not possible. I am sure when you figure what reports you need and how to adjust these to your needs the app will be of value but if you need help setting up or customising the reports it will be a time-consuming struggle!
If everything worked as it was meant to this would be an amazing app. The problem is when there is a problem (which there are quiet a few) the customer don't care team just fob you off with excuses.
Developer reply ·
Thanks for your feedback, after discussing with our support team it would appear that the courier configuration issue on your account has now been resolved and you are able to ship successfully, we endeavor to help our customers resolve queries with our partners as quickly as possibly, on this occasion the time to resolve didn't meet your expectations and we have shared this feedback internally to ensure we always improve our customers experience
The app works well. The back up and support from them has been amazing. They helped sort out all the set up problems over the first few weeks.
