WGC Shop
Hong Kong SAR
Reviews (9)
The customer service after signing up for the PLUS plan is absolutely dreadful… Please think twice before signing up!!!
Customer service is very efficient—I highly recommend it.
Without Emme, these apps would be very difficult to understand; I would only give them 2-3 stars. Her explanations earn them 5 stars. There are many parts that are unfriendly and hard to understand. Thank you, Emme! These apps wouldn't work without you!!
Thank you to the developer for the explanation. Without it, I would have deleted this app. Customer service needs improvement, and the instructions are far too basic. I hope this issue can be resolved as soon as possible to avoid any misunderstandings.
Additional comments - 2026 JUL 30 They listen carefully to user feedback and actively work to improve the app, making it better and more polished—highly recommended!! ------ The overall architecture is very similar to the native system, but many features still need improvement. For example, when placing purchase orders, one can only target individual warehouses; it is not possible to view complete stock data on a single page, and the same applies to forecasting purchase quantities. Company’s warehouses are broadly categorised as follows: single dispatch point + single warehouse / Single dispatch point + multiple warehouses / Multiple dispatch points + multiple warehouses. Different configurations and calculation methods should be available for these types. I operate a single dispatch point with multiple warehouses, and there are still many issues within this app that fail to meet our requirements. I hope an update can be released as soon as possible before my patience runs out; otherwise, I’ll be back on the painful path of searching for an alternative to Stocky. There aren’t any major issues with Stocky itself, so I hope Stockie catches up soon.
Developer reply ·
Updated 30 July 2026: Thanks so much for updating your review! It’s been a pleasure working with you, and we really appreciate all the thoughtful feedback you’ve shared along the way. Your input has been incredibly valuable in helping us improve Stockie. Thanks again for your support! ------ Thanks for the detailed feedback, it's really useful! We've reached out directly to dig into your setup and work through the gaps with you. Plenty more improvements coming, especially around multi-location workflows - keen to keep building alongside you. Really appreciate the input - it directly shapes the product - Jake & Meché
Unable to search for products, customer support does not understand the problem, customer service level is in decline
Although the app is not the prettiest, they deserve 5 stars for their speed and understanding in helping to set up and solve problems.
After over two years of use, customer support became increasingly unwilling to help with the problem and eventually uninstalled
Developer reply ·
Thank you for your feedback, Henry! We’re sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. But sometimes we needed more clarity on the issue and what you're trying to do and what isn't working. Some screenshots would be useful too. With that, we should be able to advise. These situations don’t happen too often, but when they do, it’s frustrating for everyone involved. You may contact our Product Manager at help@pluginuseful.com so we can discuss your concerns in more detail. We can assure you that our goal is to always provide excellent customer service with every email inquiry. Best, PIU Team
Excellent and fast customer support, no longer have to put up with those popular SEO apps that love to ignore and never help solve problems, only to respond to you quickly after uninstalled Good job, AVADA
