Sequent Microsystems
United States
Reviews (13)
After my first attempt at installation failed, BreezyFile support emailed me. Then then called and assisted me with the setup, which was somehow impeded by the clumsy Shopify interface. A few hours later my sales tax for last year was paid. I'll stay with them for the next 100 years. Highly recommended.
I tried for two months to setup this app. We had numerous prone conversations. I gave them full admin rights on the store. To no avail. It does not work. I am late with filling the sales tax and I will have to pay penalties. Thanks to Numeral.
I looked for a simple app to allow customers to download the invoice and could not find it until Gemini pointed me to Shoptopus. All in all, five stars do not make justice for this app. I would give it TEN. Easy setup and it does what is says, right off the bat. And it's free. Needless to say, Shopify should create the Invoice download link, but they do not do it. so Shoptopus is a great add-on. Highly recommended.
This app stopped sending tracking information to Amazon. In response, Amazon dezactivated all our listings for poor FBM shipping.
Developer reply ·
Thanks for your feedback, We reached out to your team requesting further information, which we have not yet received. We would very much appreciate the opportunity to resolve the issue. Nikki
Intuitive interface, easy to setup and activate. Support is also great. This app works exactly as expected. Super product.
This app does exactly what we need: send confirmation email after an order with a link to download the invoice. Shopify should have done it long time ago. Easy to install and configure. Plus, the price is right! Many thanks.
Easy to use interface seems to optimize everything SEO. Support is remarkable, quick to answer and ready to help.
Developer reply ·
Glad to know that you loved our support! Please feel free to reach us when you need any help. Cheers!
After spending 2 hours trying to import orders, I can say there is bad, worst and then comes this app. Template privided is useless. Fields are not recognized. Interface is confusing. Highly unrecommended.
Developer reply ·
I'm sorry you had such a hard time with the import and weren't satisfied with the app or templates we provide. We've always been upfront that it takes a little bit of work to get the templates correct (they are more of a starting point to help you get started) as migrating from another platform or CSV format isn't always straightforward. We also recommend testing before you do a full import which you didn't do. It's hard to get everything right without running tests, this is why we offer 50 free credits and give you the ability to delete orders and get credits back. As for fields not being recognized, we tried to help you as you didn't properly map the fields. Based on our email interactions and the logs of your imports, the issues you were having had to do with not reading through our documentation, as the things you are complaining about are configuration options clearly stated in our documentation and the in-app help. The app has no problem recognizing any fields, you just didn't map them properly even as we tried to help. We take feedback very seriously so thank you for being honest about your experience and we are always looking for ways to improve.
Easy to install and it works as expected.
We switched from Drift to Inbox chat. Free and easy integration, but one major difference. Inbox sends an email for each line in the chat. I find this quite absurd. Please consolidate. Wait a minute and consolidate. I have a conversation with a visitor and I get 200 emails. It's absurd. Maybe there is an option somewhere and I did not see it?
Technical support is outstanding. They really seem to know what they are doing.
I was looking for an app to email invoices to customers. This app, like many others, adds the following menu entries to the "More actions" pull down: Print Invoice Download packing slip (redundant, already provided by Shopify) Download Invoice (redundant with Print) Print packing slip (twice redundant) Email invoice to customer is missing.
Developer reply ·
Dear Sequent Microsystems, Thank you for taking the time to leave your honest review about our application - Fordeer: Invoice Order Printer here. Our users' satisfaction is our utmost priority, and so seeing you dissatisfied with us makes us very concerned. Kindly take note that we actually have Email Automation as an advanced feature, and by using it, you can send emails with attached PDF invoices to your customers automatically and easily. Since this is an advanced feature, it is only available in the Professional and Premium plans. Please make sure that you have upgraded the subscription plan before you try this advanced feature, sir/ma'am. Regarding your review you left on the Shopify App Store, it seems not to be true and correct for our application and our service. Then, it brings a bad impact on all of our efforts and our services. Moreover, as far as we've known, you did not contact our support team via live chat or any kind of contact to get assistance about things that it had not been known clearly. Thus, we are trying to reach out to you, so please keep an eye on your email notifications and have an opportunity to discuss your requirements further. Our mission is always do our best to find the perfect solution for all our clients, and so please accept our assistance. Feel free to contact us whenever you want ^^ We are looking forward to hearing from you soon! All the best, Fordeer Team
In the original form, this invoice was not usable. However, I was surprised by the responsiveness of the development team. I sent them specs for what I considered the ideal form for an invoice. Not only did they listen, but they implemented all my suggestions in just one day. Very rare customer service.
Developer reply ·
Hi Mihai, changes applied as per your requirements. Looking forward to hearing your feedback.
