Voltage Coffee Supply™
United States
Reviews (9)
I really appreciate the responsiveness of the Customer Service team. This is proving to be a very well supported App.
Developer reply ·
Thank you for your review. We're thrilled to hear about your positive experience with our customer service, and happy to offer assistance whenever you need.
Functions just as it should and support is very responsive and helpful! A+
Incredible app! It worked like magic on my Shopify store. My Google PageSpeed mobile score surged an impressive. The bounce rate from slow loading times plummeted, bringing in substantial traffic. I'm genuinely amazed by these results. Thanks.
Love it. The app was exactly what we needed for building customer surveys on our Shopify store. It's an extremely well thought out app with a regular flow of new useful features. Service was extremely responsive and helpful!
The app itself is solid, but they've changed their pricing twice recently which took our site functionality down until we figured out that we had to re-sign up for a new plan. If we'd been notified so we could have been proactive that would have been great, instead we had to find out the expensive way, when your Shopify site was no longer working properly. Moreover, the first time this happened, there was a bug which wouldn't let us accept new pricing. In short, we like the app, but the management of it and the service of it had a very bad impact on our business.
Developer reply ·
Hello. First of all, thank you very much for mentioning that the app it self is useful :) We are more than happy that you keep using our app after the episode you describe in the review. We are terribly sorry that our process of switching to the new prices had a negative impact on your business. The troubles you've experienced were not planned by any means. We have tried to notify you by sending notifications via email, about a month before we started the process, making an announcement on our official site, and also showing a banner with information about this in the app's admin panel. Unfortunately, none of these things guarantee that the information was available to all of our clients. We are sorry that we couldn't find a more reliable way to notify everyone. Regarding us not being able to resolve the issue with signing up in time, which caused the app not working for some time. Our support team has been overwhelmed by all the incoming emails during that period. Thankfully, that spike is over now and things are back to normal. Please review our email regarding this situation that we've sent you. Best regards, Searchanise team
Fantastic app and amazing team! The product/service works extremely well with our Shopify e-commerce store.
when it comes to choosing a feed management provider, the #1 factor that helps me decide is customer support. Marvin flores, from their team went above and beyond to help me get set up, and trouble shoot big issues. It made all the difference for us in a seamless transition to datafeedwatch.
Developer reply ·
Hi! Thank you so much for your great words. Taking care of our customers is one of the core values in DataFeedWatch! We’re more than happy when our mission is being accomplished. ~Ewa/DataFeedWatch
Excellent app, easy to use, aesthetically pleasing. Appears to help with conversion. Support is quick to answer any questions. Thanks!
