Shapeheart Store
France
Reviews (9)
Super solution pour traduire son store dans différente langue. Équipe super réactive et à l'écoute pour développer de nouvelle feature. Je recommande totalement.
Developer reply ·
Merci beaucoup à toute l'équipe Shapeheart. C'est un plaisir de vous travailler avec vous !
Working well, customer service is on point. Oualid has been of great help An absolute must have.
Jasmine nous accompagne depuis plusieurs mois, et nous sommes très satisfaits de l’outil comme de son accompagnement. Elle trouve toujours une solution aux défis que nous rencontrons. Wax a un impact réel et positif sur nos ventes en ligne, et nous permet de proposer un accompagnement plus personnalisé à nos clients.
Support is working on reports that are online without making a copy of them. This is a serious problem in the process, I have never seen this level of incompetence before, it simply should never happen. On top of this, support is making changes to the online reports used for logistics that have not been requested, making the report crash.
Great app and amazing support! I had some issues with the exclusion of the translation of the name of the city, and they helped me. 24h later, the issue was solved.
Best app to design great menus Great support, i had some issues regarding the charging speed of my page and the support helped me with that.
Great app with amazing support. I love especially the snippet function, the way you can CMD+Z everything and how you can handle the design very easily.
Developer reply ·
Thank you so much for your review! We really appreciate it. Karl | Team Lead, Technical Support
I had an issue with the billing : i have added some subscribers (4500) to test the tool for a campaign and then i didn't deleted it. I was charged 60 usd / month for 3 months before realizing i didn't used the service i was paying for. The customer service helped me delete the old subscribers (that i no longer needed) and refunded me for the 3 months overpaid. The app is good for marketing automation.
The app is great to translate text automatically, we could translate in 3 languages in a few days. Sometimes it's tricky (for video integrated inside a theme or video block) but the support was here to write the code for us quickly and efficiently
