United Apparel Liquidators
United States
Reviews (11)
So easy to use and the support on set-up was absolutely amazing. After updating the app, the support team was able to get everything to match the way our site looked with the older version of the app. It took a few days, but they adjusted everything I asked for and really went above and beyond. I chose this app for the feature to filter by discount, and I also love that it sorts the sold out products to the end of collections. It really works for our unique store (designer liquidation) where we have a large product catalog of mostly one-off products. Five stars all the way!
Developer reply ·
Dear United Apparel Liquidators team, We're thrilled to hear that the app has been a great fit for your unique store and our support team helped you to update the app. We appreciate the five-star review and are here whenever you need us! Thank you so much.
Easy to use and support was super helpful and responsive when a small fix was needed.
Developer reply ·
Thank you for your kind words! We're thrilled to hear that you found our app easy to use and that our support team was able to assist you promptly. If you need any further help or have additional feedback, please don't hesitate to reach out. We're here to ensure you have the best experience possible!
This is a great solution that solves something Shopify should already have built in. Thank you for creating it! I just downloaded it so we could run a promo that is 15% off any one item and it works! I also love that it is right in the Shopify Discounts section and not a separate complicated app page. The developer is very responsive to suggestions and quick to make improvements.
Developer reply ·
Thank you very much for your review. I’m glad I could help. Your suggestion has been helpful in improving the app. It means a lot to me.
Loving this app! Saves so much time, I can't even understand how I managed without this. Would be REALLY great if we could use the same conditions for editing without having to put them all in again. For example, we edit the price, then use those same conditions to edit the tags, and again to edit the descriptions. They have made the option to edit the same section using the previous conditions and that has been wonderful. Enjoying so many apps from Hextom. Great job, guys!
Loved it at first, but I do not like the new way they handle claims and refunds. We got the app to take some of the burden off of our small team when it came to filing claims. Now they have made more work for us on the reporting end. Looking for alternatives.
Developer reply ·
Hi there, Thank you so much for taking the time to give us your honest feedback! We are always looking to improve our practices and procedures, and I am so sorry that our claim process was not meeting your expectations. Due to a recent automation and implementation update to our system - Resolve via Platform (RVP) - replacement orders and refunds are now solved at the click of a button via Shopify, and credited weekly back to your Route bill. We have found that another great benefit of RVP is that it has allowed us to deliver on our promised 24-48 hour response time. For more details on how RVP affects your billing, please read more here: https://help.route.com/hc/en-us/articles/360055934194-Route-Order-Issues-Resolution-Resolve-via-Platform- Our Support team works to ensure that your customers will be assisted with ease, all with the necessary information to quickly find a resolution that will work best for them, and still following close within Route’s policies. We are more than happy to help you find alternatives, and are always here to explore different approaches that may work best with your own processes–as we value your partnership and your time! If you would like to continue using Route, please feel free to contact us at merchantsupport@route.com and we'll do everything we can to help. For any future questions - claim follow-up, RVP billing concerns, or full-coverage inquiries - please feel free to reach out to merchantsupport@route.com. Thank you, Leea, Route Support Team
Really love the Shipping Easy app for managing our Shopify order shipments. It is easy to use when shipping multiple orders at once and I have tried a few different shipping options with this in mind. Shipping Easy is the only one that has all the features for bulk shipping that we need. I do wish they had a few more options with customizing the packing slips. We don't use them currently, but I am hopeful they will expand on that. I also would love to use their email marketing, but they have a few missing features there that we need and already use with Mailchimp. Hoping as the company grows, so will these additional features/add-ons and we will be able to use more of what they have to offer.
The app is easy to use and does what it says. The support team was very responsive and helpful. The only negative is that you can not control which collections are shown, and it will only show up to a certain number of collections. We have a lot of auto-collections created for our filter menu (size, price, etc.) and many of them do not need to be displayed due to duplicate content (or no content). It would be great to not include those in the HTML sitemap. With the products, they display a certain number along with a "next page" feature at the bottom of the list to view the next set of products. If the collections could offer this same display, I wouldn't mind them including all of our auto-created collections. It is a bummer that most of our important collections are not seen because so many price and size collections show at the top. I have brought this to their attention and they were understanding, helpful, and nice. Hoping they will release an update and we can install the app again. I really did like the column layout and simplicity.
Developer reply ·
Hi Cassie, thanks for taking the time to leave such a detailed review. As mentioned, we'll let you know as soon as we've added the ability to hide pages/collections/blogs/products within the app. Take care!
We have really loved using this app over the past year or so and especially love that it is free. Have not had any issues that I can think of, but the support staff has been helpful the couple times I have reached out with questions. It really is great to chat with our customers when they are on the site and ready to buy. I would love to see some type of paid plan that might offer a chat bot for times when we are out of the office. We would definitely pay for that!
Developer reply ·
Hi United Apparel Liquidators, Thank you for choosing tawk.to and for giving us a 5-star review! Our automated chatbot feature is currently on our roadmap development. Our engineers are working on this feature and updates will be posted once it has been implemented. Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Just started using. Good so far, but have not published to my site. Setup was easy. Will update once we have been using it more.
Have been using for several months now and no complaints. Easy to set up and install. Our customers seem to enjoy it and I have heard no issues or complaints from them. Love it!
Really loving the chat app & the live view features. Only issues I have noticed was no spell check when we are typing (asked about it and they said it is something they can not offer right now), and the desktop application seems to be delayed in the live visitor reporting. It will show 20-something live visitors, but when I open the app in my web browser, it shows a live number much closer to the live view that Shopify has. Seems like when the visitors leave the site, the desktop app shows them as still on a webpage (just a guess). Another issue, I had a couple shoppers report they were not able to close out the chat box. Reported to support, but they could not replicate it & suggested it was because of the shoppers' screen size. I had to turn off the bot welcome message because I don't want shoppers leaving out of frustration, but we also really liked that feature. This was our first experience with a chat app & I am mostly pleased but also going to try some other options to see what else is out there.
