Salt & Sand
Australia
Reviews (6)
I've been using this app for 7-8 months and it has been great. it's packed with so much functionality and the new feature of a user generated content grid has been great. The customer service from the team has been wonderful. They are very, very responsive and have always been able to help with anything I needed assistance with.
I have tried to use this app several times over the last few months and have been very disappointed each time. It has great potential and I really want to like it but it has fairly major usability problems, delays in notifications of received messages (meaning the customer has already left the chat session before I'm notified they've sent a message) along with a lack of transparency about automated messages. Today I received a notification of a chat message and when I went to respond I can see the app has already sent several automated messages to the customer with incorrect information. These messages were not programmed into the app by me so I have no idea how they were generated. The reply the customer received was incorrect as it advised her that her order number didn't exist, which is incorrect. I now have a very unhappy customer to deal with. I do not trust this app to respond to my customers and have turned it off yet again.
Developer reply ·
Hi, there. Thank you for taking the time to leave this review and provide us with this feedback. We are sorry to hear you are experiencing issues with the app. I would recommend reaching out to our live support team to take a closer look into these issues with you. Please contact our support team directly so that this issue can be troubleshot and investigated in more detail: https://bit.ly/2AWw5VA. Thanks again! -Marty, Shopify Support
Great app that is very easy to use and the support is top notch. Daniel is very helpful and fast to respond to any queries. He was able to make the changes I needed within minutes. Highly recommend.
The support team have been incredibly helpful and responsive. They have helped me out with changes a few times now and nothing is ever too much trouble. They always get back to me really quickly and are always very friendly and helpful. Highly recommend!
Very useful app to help me understand which products my customers are putting into their carts. The support team are very, very helpful and super responsive. Highly recommend!
Very helpful and responsive support and customer service. Great app! Looking forward to understanding demand for new products. Highly recommend!
