Eight Ounce Coffee

We've had a great experience with ScreenStaring. The app has given us the flexibility to build an expiry management workflow that fits our coffee program, and it's been a big improvement over our previous solution. What has impressed us most, though, has been the support. Tim and the team have been incredibly responsive, open to feedback, and quick to implement improvements based on our testing. It's been a pleasure working with them, and we're looking forward to using the app as part of our day-to-day operations.

Just like everyone else says - it deleted our collections. There is no way to restore a backup, or even know which collections were deleted. Years of SEO and well crafted collections just deleted. Of course we wanted to remove this app and stop paying for it after this happened, and we realized how easy it is to use Claude instead of this app. Just paste in your existing notification email into Claude, give it your design guidelines if you haven't already, and then let it build something much nicer than this app does. Then just paste the code Claude gives you into your Shopify notification templates. Takes ten minutes to do all the notification emails, and a way better job (and free). We probably wouldn't have bothered doing this if this app hadn't deleted our collections.

Fast, easy support! Solved my issue in minutes.

All apps will have updates and issues. The important thing is you Customer Service Team is good. By good I mean respond with a solution in a timely manner. In this case Abhishek did good. Thank you and keep up the good work!

The app is very helpful but where it truly shines is the customer support features.

It doesn't load, doesn't do anything, but we have been charged $20USD per month for a year.

Be CAREFUL with this company. We have been using their free platform for a couple of years, it is very lacklustre and we were looking for an alternative. They upgraded us to their higher tier to try it out, and it wasn't much better - but instead of putting us back on the free tier, they started billing us $500 per month after the trial! We have been trying to get them to stop billing us since August and every month they charge us $500 USD or more for something we are not even using!!. It's infuriating! They just reply saying "the free tier doesn't exist anymore" and then they still charge us! You cannot remove your credit card, you cannot change your billing tier - you are at their mercy. We now have to just shut down our subscription service entirely since removing the app is (hopefully) the only way to get them to stop charging us!

Lisa was very helpful with digging into the issue I had and finding viable solutions for it. I am very grateful for her assistance!

Great service, they are fast and very helpful! Most tech support replies from other companies start by telling you it is not their problem, and trying to ignore you.... but WoolyTech support always replies with the correct answer that helps you, and they even include a little video to show you exactly where to click and what settings to change! Thank you!!

I was unable to find a simple feature on the app and Support was quick and very helpful in directing me to the correct place to make the changes I wanted to see. 5/5 service!