Epic Fly Rods
New Zealand
Reviews (8)
Terrific App backed by sensational support from William - Highly recommended!
Developer reply ·
Thank you, your site looks great!
Great app, simple to use and great support given by Samuel!
Developer reply ·
Thank you for your review! 💙 If you ever need any assistance again, please reach out to our support team! 🚀 Zydrunas
Easy to use app supported by extremely thorough and helpful customer support!
We've uninstalled this app from our store and now see an outrageous charge for $1919.88 on our bill - What is going on?
Developer reply ·
Hi there, the charge you're referring to was for the annual subscription plan that was originally selected and enabled on your account. I'm glad we were able to quickly resolve this once you reached out, and that you’ve since found a plan that better fits your needs by subscribing to one of our monthly plans. We’d be more than happy to help you choose the pricing plan that best fits your business, please don’t hesitate to contact me directly or reach out to our 24/7 support team. Wishing you all the best, Itay Head of Support
Be Warned. Dealing with this company and its support is an absolute exercise in frustration. We're trying to cancel our account - which seems an impossibility. Simply go around and around with support over hrs. Pages throwing errors and no one seems to know. We are somehow connected to an Automizley app account also - which is even more difficult to extract yourself from & remove associated Javascript from our theme files. Total nightmare and no sense from support after 6 conacts
Developer reply ·
Thank you for your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. I do understand that you faced an issue while deleting the AfterShip account and it seems that the account was already closed. We would be happy to discuss this further with you over a quick meeting if you have any further issues. Please don’t hesitate to contact us directly at support@aftership.com for any queries. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have. Regards, Team AfterShip
-Update: After posting this review the Rebuy Team got in touch and affected fixes in their app and got us up and running - which is great. However, it still took 4 months and a negative review to get a result. If only this happened sooner we'd be giving a much better review. 3 stars. ---- Really disappointed with our Rebuy experience. After looking at many apps, we specifically chose this app because of its stated compatibility with Multicurrency. / Shopify markets AND the white glove setup at US$1000 - which we ended up doing ourselves anyway. After literally months of back and forth the app is still not working with currencies, and while we have had our $1000 setup fee refunded - subsequent communications with Rebuy have stopped, they’re simply not replying. Our last few emails have not been replied to, which is extremely poor. After many hrs of setting up rules were uninstalling and looking at alternatives
Developer reply ·
Hi, Thank you for your review. We're sorry to hear you have had a frustrating experience, but truly appreciate you bringing this issue to our attention. We will take this feedback internally to perform an analysis on what transpired so we can resolve any gaps that we uncover.
Very disappointed with the support here. We've been waiting 3 weeks for SchemaPlus to update our Schema as they had promised, but all we get are broken promises and excuses when we follow up.
I'd give these guys 10 Stars if I could. ORBE is exactly what the Doctor ordered. Roberto went over and above to help fix an issue we had, unrelated to his app. Sensational service!
Developer reply ·
Wow ⚡️! Here's an OMG back from our whole team 🙏 . Getting super positively emotional over every word you said... It's been a pleasure to help Epic Fly Rods rock their Shopify Market setup. Our team is here for you 🌎
